Courier Selection big problem - where is DX?

[Dragonsarereal 14]

On 4/18/2024 at 2:46 AM, appleblossom said:

The barcode is what the courier uses though, they scan that and pack it in an envelope for you. Not sure how it would work without that unless the OP buys their own courier service and does as you suggested, then hopes they get matched to their case. 

exactly. I spent the entire week writing to the embassy and DX and I am still not getting any reply that helps. It's unbelievable. This is what I got from them:

Dear applicant,

Please follow the steps below:

1. Start your browser (it is recommended the use of ‘Google Chrome’)
2. Access the webpage:https://ais.usvisa-info.com
3. Click in ‘Access’ (at the upper-right corner of the page)
4. Insert the e-mail and password registered.
5. Click in ‘Access’
6. Select ‘Applicant details’ or ‘Group details’
7. Select the Option ‘Print Instructions’ and�’View Courier-in Receipt’

Guess what, when I go in, the word ACCESS does not exist anywhere and the applicant details do not show at all View Courier-in Receipt', So I cannot get there. In the DX site there is the passport exchange site and it has a 404 error message. If I open with a different browser it opens but it gives you NO INFO on how to do anything. disaster.