USCIS inbox message currently stuck for 1 year

[Verrou 1,962]

i messaged USCIS from USCIS website about my i-131 and i-485. they never responded / answered. a month later i already received my GC ( obviously not because my message), i can unstucked this issue.

i called emma

i chat emma

i did e-service requests

they all didn't answer my questions/requests to unstuck it and just give stupid automated response that didnt make sense and closed my service request and told me to call emma ( LOL) . even technical issue said " this is not our department problem, bye" <-- before someone nitpicked my sentence, i just paraphrased and english is not my 1st language even though i speak 3 languages (hah!)

I'm not gonna create a new account because it useless, i only have 1 phone number and USCIS wont allowed me to create a new my uscis account because they know its the same phone number

perhaps someone had similar issue and got it fix?

thank you !

 

 

 

[TBoneTX 45,284]

Contact your U.S. Congressman's immigration liaison.

[Verrou 1,962]

12 minutes ago, TBoneTX said:

Contact your U.S. Congressman's immigration liaison.

blah...last year's the congressperson completely ghosted me 😅

let me try again

Edited March 13 by Verrou

[randomstairs 303]

I wouldn't create a new account. The system is already glitchy as you can see. Two accounts can seriously complicate the N-400 application when the time comes. If your account is otherwise functional, you should probably just ignore the AI "help" in the future. Call USCIS instead, if need be.  

[OldUser 6,648]

What is the exact issue? If you have GC, then why do you care about I-131 / I-765?

Are you applying for reentry permit?

Edited March 13 by OldUser

[Verrou 1,962]

7 minutes ago, randomstairs said:

I wouldn't create a new account. The system is already glitchy as you can see. Two accounts can seriously complicate the N-400 application when the time comes. If your account is otherwise functional, you should probably just ignore the AI "help" in the future. Call USCIS instead, if need be.  

i wont create a new account, thats why i go to all this trouble.

 

yesterday my field office response my e-service request by stated we sending u letter, if you dont respond, we are going to denied ur application. WTH ! lol they already approved my GC last year. i was wondering how the heck emma, field office interpret my request 180 degrees from my real request and just response whatever .

 

i called and chat emma, no dice LOL 😂

2 minutes ago, OldUser said:

What is the exact issue? If you have GC, then why do you care about I-131 / I-765?

Are you applying for reentry permit?

planning ahead n-400, u know me (OCD)

Edited March 13 by Verrou

[OldUser 6,648]

Just now, Verrou said:

i wont create a new account, thats why i go to all this trouble.

 

yesterday my field office response my e-service request by stated we sending u letter, if you dont respond, we are going to denied ur application. WTH ! lol they already approved my GC last year. i was wondering how the heck emma, field office interpret my request 180 degrees from my real request and just response whatever 

planning ahead n-400, u know me

When are you eligible to apply for N-400? If it's 6+ months away, don't worry. The system may change at that time.

[Verrou 1,962]

2 minutes ago, OldUser said:

When are you eligible to apply for N-400? If it's 6+ months away, don't worry. The system may change at that time.

what im trying to say, if they dont response in 1 year, highly doubt it it's gonna clear up 

there's someone who has same issue, 5 years (!) and no solution

i guess i just have to suck it up and let it go. all stupid fee they cant even upgrade their stupid system

Edited March 13 by Verrou

[OldUser 6,648]

Just now, Verrou said:

what im trying to say, if they dont response in 1 year, highly doubt it it's gonna clear up 

there's someone who has same issue, 5 years (!) and no solution

i guess i just have to suck it up and let it go. all stupid fee they cant even upgrade their stupid system

They don't see it as an urgent issue thus not acting on it. I tend to agree in this rare case with USCIS. Their resources are better spent clearing the backlog of pending I-485s and I-751s.

[Verrou 1,962]

On 3/13/2024 at 12:27 PM, OldUser said:

They don't see it as an urgent issue thus not acting on it. I tend to agree in this rare case with USCIS. Their resources are better spent clearing the backlog of pending I-485s and I-751s.

@TBoneTXi reached out to congressperson, and reported the issue last week, and a real USCIS agent from Access and information services actually just called me few minutes ago, we have discussion and we will meet via zoom tonight because she wants me to share my screen so they can get better understanding and fix the problem. she said USCIS indeed have problem last year regarding of this glitch that they think it's solved but apparently isn't solved.  so thank for your suggestion, i think this is the first time USCIS called me and not related to my immigration "cases" at all and i actually can talk and discuss instead of asking questions regarding on my case.

 

@OldUser do not worry, not all USCIS agents job are to adjudicate immigration cases, there are in fact other division and it wont affect "backlog" and my complaint wont take "resources" and delayed adjudication of i-751. ( it's long and delayed not because of my complaint anyway). the agent actually said she appreciate my "complaint" because she wants USCIS to fix the problem and this agent is not adjudication officer, hence, none "resources" taken. 

 

@randomstairs

[TBoneTX 45,284]

11 hours ago, Verrou said:

a real USCIS agent from Access and information services actually just called me few minutes ago, we have discussion and we will meet via zoom tonight

This is wonderful news!  Be sure to report everything in detail.

[Verrou 1,962]

11 hours ago, TBoneTX said:

This is wonderful news!  Be sure to report everything in detail.

3/20/24 congressperson’s aid reached out after my inquiry. I sent 3 pages of explanations along with screenshots of the myuscis account to explain the problem.

 

3/25/24 congressperson’s aid forwarded email from STARS congressional (USCIS), they said they checked the system, and it appears the inquiry is closed (well I know that!) and that’s about the content of the response. I was like, whatever. It is what it is.

 

3/27/24 USCIS actually called from 202 number and leave a voice message (!!!) I called back and the person is from Access and information services / customer services. she told me she got my inquiry along with 3 pages of my complaints haha. She’s working remotely and not based in DC and we decided to set up teams call at 6 pm my time so they can take video recording of my screen to get better understanding of the issue.  It’s very technical video call. There were 2 of them and me.

 

Person #1  the woman who called me said there were issue on their end last year about the same time when I sent the secure messages, and they thought the bug already got fix. She also saw even the bottom of my profile on the portal also missed something and it supposed to have my profile info. Person #2 the other lady is more the “technical” person and she’s explained what probably caused the issue. It’s very interesting discussion. I feel so weird not talking to the usual not helpful emma agent or tier 2. i chuckled when person #1 said, their system is " a bit dated" because they are not government funded and relied to the fee that we paid for their operation. i almost said "yeah.... hence april 1st increase " but i decided not to make funny remark about it. 

 

Person #1 asked me when I’m eligible to apply for n-400 and I laughed hysterically and said “not in the next 1 year 9 months”. I told them many people on the internet told me to just let go this problem and both of them at the same time said “no, u can’t just let it go, it need to be fix” and they said they are glad I reached out to the congressperson because it meant I’m not the only one who has the issue but probably the only one who OCD ( I said this not them) enough to reach out to congressperson. Person #2 said she will definitely discuss the issue with her team. I personally think that’s the end of it and my issue still won’t get it fix.

 

3/28/24 8 am EST got message from USCIS inbox. They responded my old messages on the portal, so my inbox is free up again. Yay ! im gonna write thank you email to both of them now. ( yes i have their emails, and no they are no adjudication officers lol )

Edited March 28 by Verrou

[TBoneTX 45,284]

13 hours ago, Verrou said:

they are glad I reached out to the congressperson because it meant I’m not the only one who has the issue

You have not only fixed your issue -- you've helped others, too!  People like you, and the USCIS technical staff.  You've also proved that "we rarely get what we don't ask for."