What email does the NVC send the Welcome Letter from?

[MichaelaH 1]

Hello.

TL/DR: What is the email NVC sends electronic version of Welcome Letter from, so I can whitelist the email address?

 

I did not get my Welcome Letter from NVC. I need it for the included Cover Sheet, to be able to submit documents. So I Asked NVC to resend it. They did, but I didn't receive anything. I think, if they send it by email, that maybe my email provider has too aggressive spam filter and would like to whitelist the email address, so the spam filter lets it into my inbox, before I ask them to resend it yet again. Could someone who received the Welcome Letter copy through email please let me know what email address they sent it from? Thank you very much. 

[Crazy Cat 41,833]

Have you checked you spam and trash folders?

[MichaelaH 1]

 

15 minutes ago, Crazy Cat said:

Have you checked you spam and trash folders?

 

Yes, I checked, nothing is there. I checked repeatedly. They answered that they resent it. But it did not get to me. Do you know the email adress they send Welcome Letter from?

[MichaelaH 1]

I found out elsewhere that they do send from AskNVC@state.gov ... I whitelisted the email in my inbox like this and asked them to resend the Welcome Letter. I got their reply, and then two weeks later the Welcome Letter