Issues with I-751 receipt notice

[Ljubcasta 22]

Hi! Hopefully someone can provide some insight on what to do here for my husband. 
 

We moved during the 90 day before his green card expired. 
 

I put in a request to update the address the literal day we moved. Received all confirmations that it was updated. 
 

In early December we filed for the I-751. It was rejected and returned to us due to missing 1 page of the application. 

 

January 5, 2024: I-751 case re-filed 

January 9, 2024: Text message with case # 

January 11, 2024: Greencard Expired 

 

Case Status: Case was received and a receipt notice was sent. 

 

Checked his pre-existing online account and nothing was uploaded, just the old cases throughout the journey. At some point realized we used a secondary email address on the actual application. Made another online account with said email and nothing was there. 
 

Waited about 15 days.. no receipt notice or biometrics notice ever came in the mail. 
 

Tried requesting an OAC code. 
continuously received this generic message 

 

 

“

We understand that you did not received your Receipt Notice, Acceptance/Confirmation Notice, and/or Online Access Code Account Notice for the application you submitted. Notices are general sent to the email address you provided in the application. Please make sure you are looking for your notice in the correct email inbox. Also, be sure to check your spam or junk folders for the notices as well”

 

 

After 30 days passed, contacted USCIS. They told us to reach out to the lockbox. 
 

The lockbox responded after weeks that they do not print I-751 receipt notices and to reach out to customer service.

Submitted an online case for missing notice. 
Was informed we’d receive a response within 30 days. 
 

Went back to customer service and the agent was like “ they don’t reprint notices since when…we’ll have to agree to disagree” The agent stated we had to wait on the response for the missing mail and that he’d open a request for the OAC code.

 

A few days go by and we receive a response for the OAC code and it’s the same generic message as above. 
 

February 20, 2024

Response for the missing mail service request received. 
 

Stating on Jan 5 , he was provided with account acceptance notice that gave instructions on how to access his online account. Xyz about adding the case and an unfortunately your account does not include a receipt notice. If it has been more than 30 but less than 180 days since the date of receipt, you can email the lockbox for a duplicate notice.

 

 

At this point I’m annoyed because the lockbox has already stated they don’t reprint I-751 notices. It’s even in their auto response to any email sent to them. 
 

We immediately contact USCIS. Explain the issue and advise how the OAC code has been requested at least 10x at this point as well. 
 

Agent states she’ll try to submit an urgent request for them to send a new notice & code and to have someone call us for an ADIT stamp for his passport. 
 

About 2 weeks past by & No one ever calls! The Service request for the new notice receives the same generic OAC response.

 

We then submit an online request for an ADIT appt. Maybe a week passes and receive a response that the appt isn’t needed due to him having a pending I-751 and a receipt notice indicating a 48 month extension. 

 

We call them back again and this time I’m on the verge of tears because he can’t work and we have an international trip coming up the first week of April. 
 

The agent listens intently and finally agrees the continuous loop is unacceptable. She types a very long detailed request asking for an ADIT stamp. 
 

The very next day a Tier 2 agent calls him and takes his information down and says she believes the holdup may be no biometrics?! (Unsure how because he did biometrics to get the original green card and it seems everyone’s is getting reused)She advises she’s going to relay the request to our local ASC and we should hear something back in 15 days. 
 

2 days letter he receives an email from the local ASC that his address was updated.

Confused as the verbiage about the address being updated is in the findings/response to the service request section..we call Uscis again. 
 

Received a rude agent and after demanding to have another tier 2 callback, the agent hangs up in my face. 
 

1 day later, I can see via the case tracker that the service request was assigned to an agent. 

 

Another day passes and he receives an email that the ADIT has been approved and will be mailed out.

 

We received the ADIT stamp in the mail yesterday 

March 7, 2024…

 

However we’re both extremely nervous about him using it. 
 

The photo they used on it his head is kinda tilted and we have no earthly idea where the photo came from! It’s not a passport style photo or anything he took for biometrics. It almost looks like a selfie! Aside from that his birth country is spelled out SRBIA instead of Serbia. Idk if they’re using the abbreviation. 
 

We’re just afraid he’s going to have issues boarding his flight to America with it. 
 

at this point I just wish we could finally get a reprint of the Receipt notice for the I-751. I’m just not sure what else to do in this respect. 
 

Has anyone had issues traveling with the I-94 with adit stamp? It has an embossed seal on it and the paper is like cardstock.

 

Edited March 8 by Ljubcasta
Spelling

[Crazy Cat 41,823]

10 minutes ago, Ljubcasta said:

However we’re both extremely nervous about him using it. 

I've seen several instances of people receiving these.  I have not seen any cases of problems using them.  

[OldUser 6,623]

Totally understand your frustration. This story just proves changing addresses during or right before I-751 can be tricky. Also, as we all know, dealing with USCIS on the phone almost never results in anything positive. But hey, you got ADIT stamp thanks to your persistence. 

 

0. Does he need to travel internationally for a good reason?

1. You can try going with this stamp, the worst case he'd have to get a boarding foil from embassy (expensive and stressful, but it's an option). Or fly to Canada / Mexico and cross by land.

 

I'd be more worried about the address on the file. Because if biometrics notice is sent to the old address and you never see it, then case will be denied.

 

Were both AR-11 and I-865 filed?

 

 

 

 

 

[Ljubcasta 22]

43 minutes ago, OldUser said:

Totally understand your frustration. This story just proves changing addresses during or right before I-751 can be tricky. Also, as we all know, dealing with USCIS on the phone almost never results in anything positive. But hey, you got ADIT stamp thanks to your persistence. 

 

0. Does he need to travel internationally for a good reason?

1. You can try going with this stamp, the worst case he'd have to get a boarding foil from embassy (expensive and stressful, but it's an option). Or fly to Canada / Mexico and cross by land.

 

I'd be more worried about the address on the file. Because if biometrics notice is sent to the old address and you never see it, then case will be denied.

 

Were both AR-11 and I-865 filed?

 

 

 

 

 

The AR-11 was filed, but not the I-865 . I didn’t think it was needed since he’s technically past the stage where my name as the sponsor goes on the applications. I will go ahead and submit one today though just to be on the safe side! Ty 
 

As for the travel. He just wants to travel to see his family. The tickets are already purchased. We’re taking a family trip, but he and our 1 year old daughter will be going ahead of me and will also be staying in his home country for about 3 weeks longer after I leave and come back to America. So he will be flying back to the states with our child who has a U.S. passport. 

[Ljubcasta 22]

I’ll also note, we have mail forwarding turned on. So anything that might’ve gone to the old address, comes to our current address. I’ve even seen a letter from USCIS which was a reminder about filing the green card..be mailed to our old addresses (I saw this via informed delivery) but ultimately after a couple weeks it was redirected to our current address. 
 

However this piece of mail was sent prior to me filing the AR-11 as we were waiting for our house to finish being built. 

[OldUser 6,623]

5 minutes ago, Ljubcasta said:

The AR-11 was filed, but not the I-865 . I didn’t think it was needed since he’s technically past the stage where my name as the sponsor goes on the applications. I will go ahead and submit one today though just to be on the safe side! Ty 

You're the sponsor until he becomes a US citizen or earns 40 quarters of work with SSA. Need to file I-865 every time you move.

 

Ideally you'd travel together, especially reentering the US, but I understand the difficulty of doing so sometimes.

 

 

 

[OldUser 6,623]

6 minutes ago, Ljubcasta said:

I’ll also note, we have mail forwarding turned on. So anything that might’ve gone to the old address, comes to our current address. I’ve even seen a letter from USCIS which was a reminder about filing the green card..be mailed to our old addresses (I saw this via informed delivery) but ultimately after a couple weeks it was redirected to our current address. 
 

However this piece of mail was sent prior to me filing the AR-11 as we were waiting for our house to finish being built. 

Forwarding is hit or miss. When my 10 year GC was produced, I had it on because I was in the middle of move.

Forwarding was ignored. Hold Mail was ignored. Mail intercept didn't work. Everything came to the old address. It was literally my move day at that address and I'm lucky I was around to receive it.

[Crazy Cat 41,823]

17 minutes ago, Ljubcasta said:

I will go ahead and submit one today

The I-865 will have to be mailed.  

[Ljubcasta 22]

Just wanted to provide an update and also help anyone who may also be experiencing the same situation. 

Prior to my original post,  I took it a bit further and contacted the CIS Ombudsman's office regarding this issue. 

 

I contacted them on February 27 - (I'll note that I was VERY detailed and provided screenshots of all of the communications we'd received from USCIS also included call times and other pertinent information.)

 

March 12 - They responded stating they'd contacted USCIS regarding his issue. (Keep in mind, he'd already received the ADIT stamp) so I responded explaining that he had the ADIT stamp but didn't feel it was sufficient to travel with and that he was continuing to press for an extension notice. I also expressed concerns with the biometrics appt. possibly being missed (for not having the notice (IF) they decided to not reuse the existing biometrics) 

 

They responded stating they'd updated the information and would await a response from USCIS. 

 

March 14 - Case status updated to "Case is Being Actively Reviewed By USCIS"

 

March 18 - The Ombudsman responded stating a receipt notice had been issued on March 14th and to contact them or USCIS if it hadn't been received in 30 days.  - They also INCLUDED a PDF copy of the receipt notice in the email.

 

March 22 - Hard Copy extension notice received in our mailbox as well as the other 2 notices

 

[OldUser 6,623]

1 hour ago, Ljubcasta said:

Just wanted to provide an update and also help anyone who may also be experiencing the same situation. 

Prior to my original post,  I took it a bit further and contacted the CIS Ombudsman's office regarding this issue. 

 

I contacted them on February 27 - (I'll note that I was VERY detailed and provided screenshots of all of the communications we'd received from USCIS also included call times and other pertinent information.)

 

March 12 - They responded stating they'd contacted USCIS regarding his issue. (Keep in mind, he'd already received the ADIT stamp) so I responded explaining that he had the ADIT stamp but didn't feel it was sufficient to travel with and that he was continuing to press for an extension notice. I also expressed concerns with the biometrics appt. possibly being missed (for not having the notice (IF) they decided to not reuse the existing biometrics) 

 

They responded stating they'd updated the information and would await a response from USCIS. 

 

March 14 - Case status updated to "Case is Being Actively Reviewed By USCIS"

 

March 18 - The Ombudsman responded stating a receipt notice had been issued on March 14th and to contact them or USCIS if it hadn't been received in 30 days.  - They also INCLUDED a PDF copy of the receipt notice in the email.

 

March 22 - Hard Copy extension notice received in our mailbox as well as the other 2 notices

 

Great, thank you for providing the update.

 

I think this is similar to raising Non-Delivery request here https://egov.uscis.gov/e-request/displayNDNForm.do; jsessionid=08E5FD1FD9BC*****************6F3?sroPageType=ndn&entryPoint=init

[Ljubcasta 22]

2 minutes ago, OldUser said:

Great, thank you for providing the update.

 

I think this is similar to raising Non-Delivery request here https://egov.uscis.gov/e-request/displayNDNForm.do; jsessionid=08E5FD1FD9BC*****************6F3?sroPageType=ndn&entryPoint=init

We'd already submitted the Non-Delivery Request at that link around 1 month after sending the I-765 off. That request is what USICS responded to on the February 20th comment mentioned in my original post. They referred us to the lockbox. I also submitted a secondary non-delivery request sometime afterwards. Never received a response.

 

I think the Ombudsman has a better direct contact with them because they were able to provide them with a response extremely quickly. I also believe the documentation of the consistent runaround with USCIS pointing fingers at one dept. or the next helped tremendously.

 

 

[Ellie_7 103]

Thank you, @Ljubcasta, for updating the thread, and in such excellent detail.