Help Needed Please! Case frozen?

[nullaccount 11]

Could someone help me decipher this? 
We were on a waitlist for a tier two officer and unfortunately they sent an email instead and we are not satisfied with the response. 

We had 3 “Document returned” status updates in January alone. The last time we filled out an e-request form was beginning of January (so we are confused about why they are referencing the first attempt to retrieve the document and not the latest attempt) AND they still haven’t told us that our petition will be processed despite having an undeliverable document there. That’s all we want to know. That we don’t have to request that document again and we can just leave it there and still be processed even though it says they will destroy our petition by July if we don’t take action. 

We also don’t even have a “my inbox” on our USCIS account so that’s a load of rubbish. 

 

We just don’t trust this email… 
Advice please? Should we call again or just leave it and if we haven’t heard anything by july just do an erequest again? 

 

We are August filers so we should hear back in the next two months

[OldUser 6,450]

What address did you list on the forms?

 

Do you receive any other mail at this address with no problems?

[nullaccount 11]

Just now, OldUser said:

What address did you list on the forms?

 

Do you receive any other mail at this address with no problems?

yes all other mail received fine (including 2 copies of the NOA1) 

 

no other mailing addresses were given 

[J.M. 227]

Are you sure they are saying they will destroy your petition? Or maybe they are saying they will destroy the undeliverable document(s).  It is routine for them to destroy undeliverable documents, but not petitions.  Petitions get approved, denied, or rejected, not destroyed.  If your online case status looks ok, meaning it doesn't show they sent an RFE, you are probably fine.  The email you posted says the document that was undeliverable was your receipt notice.

[nullaccount 11]

33 minutes ago, J.M. said:

Are you sure they are saying they will destroy your petition? Or maybe they are saying they will destroy the undeliverable document(s).  It is routine for them to destroy undeliverable documents, but not petitions.  Petitions get approved, denied, or rejected, not destroyed.  If your online case status looks ok, meaning it doesn't show they sent an RFE, you are probably fine.  The email you posted says the document that was undeliverable was your receipt notice.

This is what case tracker says on the attached image! 
 

but if we do the e-request we just get the same status update so we just don’t want to do it anymore since we already have 2 copies of the receipt number through the post.

 

[J.M. 227]

That's a pretty ominous sounding message!  It is probably a standard message, with the I-129 part pasted in it.  They would probably send this same message for undeliverable green cards, which may (or may not) require new application and fee.  The only time I see that you have to start over is if you gave them an incorrect address or refused delivery.  USPS or USCIS errors are on them, with no new filing or fees required.  That's from the USCIS website: Chapter 3 - Reissuance of Secure Identity Documents | USCIS

 

In your case, they are almost certainly trying to send more copies of the NOA1 to add to your collection.  There are several posts on VJ with the exact same issue.  Search "document undeliverable" for your reading pleasure.

[nullaccount 11]

22 minutes ago, J.M. said:

That's a pretty ominous sounding message!  It is probably a standard message, with the I-129 part pasted in it.  They would probably send this same message for undeliverable green cards, which may (or may not) require new application and fee.  The only time I see that you have to start over is if you gave them an incorrect address or refused delivery.  USPS or USCIS errors are on them, with no new filing or fees required.  That's from the USCIS website: Chapter 3 - Reissuance of Secure Identity Documents | USCIS

 

In your case, they are almost certainly trying to send more copies of the NOA1 to add to your collection.  There are several posts on VJ with the exact same issue.  Search "document undeliverable" for your reading pleasure.

Yeah we have been told to keep this email in case they don’t process our case and it’s destroyed because essentially they have told us in the email we don’t have to do anything despite our case status telling us we do… but everytime we try it just causes issues so we give up!