Visa Application Center (VAC) and Interview for Mumbai India

[LM & J 0]

I apologize if this question has already been asked - I tried searching for reply in the Forum and didn't see anything.

 

We just received this week notice of Interview in Mumbai for March and every time we go to the following website, it indicates that there is already a Profile for my spouse. We have already indicated several times now that we don't know of any other username/profile but maybe we did early i the stages (unknowingly) so could they provide the username and then we can reset password OR to delete the other profile/username. They keep saying the case is resolved (they deleted the other profile) and yet we still receive the same exact error.

 

www.ustraveldocs.com

 

This is the specific ERROR we keep receiving:

Your personal details match a profile which already exists in our database. The User ID of that profile is '{user_name}'. If you created this profile in the past and forgot the password, please use the 'Forgot your password?' function on the login screen. If this user name isn't familiar to you, please contact our helpline through the Provide Feedback option in the left menu or by sending an email to our helpline. Please don't forget to attach the scanned copy of your passport's data page to your feedback message/email.

 

Yes, I tried typing in {user_name}' to see if that would allow us to reset password - no success.

 

Any other thoughts on how to get this resolved? Maybe we can call or email to schedule appointment for Biometrics but that still doesn't resolve that my husband needs to have access to complete the application on VAC.....

 

Thank you kindly for any guidance...it's greatly appreciated!!!

[JeanneAdil 6,482]

Biometrics will be done at the embassy interview

just attend interview as scheduled and ask about this

 

it could be that his name is so familiar in India and was used for person

[LM & J 0]

Thank you for the reply. In Mumbai India, they do require Biometrics be completed as least one day prior to Interview. Yes, there are at least a few others in India with same name.

[powerpuff 6,666]

*** Topic moved from CR1/IR1 forum to US consulate & Embassy discussion ***