Rescheduling Biometrics Appointment - all available options online are too early - how to approach?

[MexicoExpat 18]

My wife filed her N-400 recently and within 2 days was assigned a biometrics appointment. We just received the notice in the mail today and her appointment is in about 2 weeks. 

 

Problem is, she is 9 months pregnant and ready to give birth any day now, though the birth could be just a few days before our appointment. Either way, we won't be able to make it. The baby will be only a few days to 2 weeks old and it is our first - we know we won't be prepared for such a big outing to the USCIS office an hour away from our house at that time. 

 

I'm trying to reschedule online, but it's only giving me the option to push it back another week, which still isn't enough time.

 

I've tried calling the number in the notice numerous times to try and reschedule, but every time it just directs me to the website to reschedule. If i keep pushing to talk to a real person, it will just tell me it will hang up on me if I continue to ask for an agent or will hang up on me for that reason. 

What are my options here? We don't want to abandon her naturalization application, but we had no idea this would all happen so quickly - we thought there would be a few months before the first appointment. 

 

Should I just wait as long as I can before the appointment to reschedule it as far out as it will let me from that point? Potentially reschedule it again after that if we need more time?

 

We're having nightmare flashbacks now to the whole green card process we went through and how everything was so rigid and inflexible - this really isn't what we need right now during such a high tension time. I get this is our fault for filing so close to the birth, but this seems like the type of thing where we should be able to have a little more flexibility. 

[MexicoExpat 18]

Yea, we ended up doing a walk-in this morning. They did ask us to wait behind the people with an appointment (about 10 people) but they were really understanding and gave us no push back.

[OldUser 6,613]

54 minutes ago, MexicoExpat said:

Yea, we ended up doing a walk-in this morning. They did ask us to wait behind the people with an appointment (about 10 people) but they were really understanding and gave us no push back.

Awesome, you did the right thing. Rescheduling can be tricky.

[Peot 161]

That's very great news, and I'm happy to hear there was a level of compassion shown!

 

While I was waiting in line for similar USCIS appointments, I've seen people without an appointment get completely turned away, so it appears to be situational. Being very pregnant sounds like a good qualifier to me, but if someone is reading this thinking "they accept walk-ins", that shouldn't be the takeaway.