DS-260 Broken?

[nierse 0]

Hello - I (Petitioner) have been working on the electronic DS-260 on behalf of my wife.  I believe I have all of the information in the system, I go through the Review, but then the button for "Next: Sign and Submit" just doesn't do anything.  All of the other buttons will work.

Last night, I was able to get past that part and we clicked to submit however it was like the site froze (the wheel kept turning and turning and turning) until we gave up. This morning, when I tried again, I came across this issue of the "Next: Sign and Submit" button not working.

I have tried signing in as Petitioner as well as the Applicant.  I've tried Microsoft Edge (including deleting cookies), and Google Chrome (on PC and Mac). 

Another thing I note, which I don't know if it's related:  I indicated Yes, I assisted my white in preparing this application.  Filled out my information, and indicated the relationship as SPOUSE PETITIONER.  However, now, it does not appear I can update or change this information.  It shows up in the Review stage, but there's no longer a page in the COMPLETE phase of the application which gets me back to that input.

I'm not sure if there's an easy fix or if the website is broken in some way.  I tried calling NVC - they no longer have telephone support.  I put in a request for help in the online form....am really hoping it doesn't take 1-2 weeks to hear back from them, and then it's an extended back and forth by emails, 1 week in between responses at a time.

Is this familiar to anyone??

Thank you!

[OldUser 6,615]

I now it's a pain, but... If you haven't paid DS-260 fees or finished application, you can try completing new one from scratch in one go? Or did you have a fresh one this morning and it didn't work?

Edited January 25 by OldUser