Global Entry - How and what document to scan at kiosk as LPR

[OldUser 7,014]

Alright, so I'm a lucky 10 year GC holder, I-751 veteran who got conditions removed last year.

 

Recently, I was flying into the US with my 10 year GC for the first time.

 

I kind of got used to extension letter and expired GC not working properly at GE kiosk.

 

This time, the kiosks worked in facial recognition mode. It said unless asked, you don't have to scan documents. Of course I was asked (my US citizen spouse wasn't, used it before me).

 

Remembering that I as LPR should use GC for entering the US, I put the 10 year GC facing with my photo down on the scanner. The kiosk didn't like it. I had to see agent. It took them 20 seconds to check passport and GC, then I was admitted without a problem.

 

Now, I read on GE website, that LPR can scan either GC or passport. If I knew I could scan passport, I would have done that:

 

When you use the Global Entry kiosk, you will need to use your passport or U.S. Lawful Permanent Resident (LPR) card. The Global Entry and SENTRI cards do not work when entering the United States by air through the Global Entry kiosks. 

 

Source: https://help.cbp.gov/s/article/Article-1302?language=en_US

 

 

Also, when scanning GC, you supposedly need to put the back of the card on scanner, not the front how I did.

 

I used GE kiosks with passport no problem before I became LPR. As conditional resident, kiosk let me through a couple of times with facial recognition only, but majority of time I was asked to scan a document which never worked since. 

 

Do people with LPR status have experience scanning docs at GE kiosk successfully without having to see somebody every time? What's the right way? Do you just use passport?

 

P.S. I realize this may sound like a first world problem and I may just try using passport next time. But I'm curious 😃

 

 

Edited January 16 by OldUser

[Dashinka 24,654]

Good information, I cannot say that my wife has had GE issues when she was an LPR as she did not get GE until after getting her US passport, but I do remember using her GC in the regular kiosk when she was an LPR a few times, and also needing to scan the back of the card.  

 

Beyond that, time to schedule that trip to continue your experiments!

 

 

[top_secret 2,462]

On 1/15/2024 at 8:08 PM, OldUser said:

Do people with LPR status have experience scanning docs at GE kiosk successfully without having to see somebody every time? What's the right way? Do you just use passport?

 

P.S. I realize this may sound like a first world problem and I may just try using passport next time. But I'm curious 😃

 

 

Recently my wife went through the ordinary line at the Tijuana/San Ysidro land border.  The CBP agent scanned her green card several times and was obviously getting nowhere in his computer.  Then he carefully read her extension letter and scanned her green card a few more times.  Whatever the issue, it was not making his system work like he expected.  Finally he scanned her Philippine Passport and that apparently instantly cleared her in his system and she was good to go on her way.  So at least in that case the foreign passport turned out to be the superior document for CBP's quirky IT system.

[Lil bear 4,262]

On 1/15/2024 at 10:08 PM, OldUser said:

Alright, so I'm a lucky 10 year GC holder, I-751 veteran who got conditions removed last year.

 

Recently, I was flying into the US with my 10 year GC for the first time.

 

I kind of got used to extension letter and expired GC not working properly at GE kiosk.

 

This time, the kiosks worked in facial recognition mode. It said unless asked, you don't have to scan documents. Of course I was asked (my US citizen spouse wasn't, used it before me).

 

Remembering that I as LPR should use GC for entering the US, I put the 10 year GC facing with my photo down on the scanner. The kiosk didn't like it. I had to see agent. It took them 20 seconds to check passport and GC, then I was admitted without a problem.

 

Now, I read on GE website, that LPR can scan either GC or passport. If I knew I could scan passport, I would have done that:

 

When you use the Global Entry kiosk, you will need to use your passport or U.S. Lawful Permanent Resident (LPR) card. The Global Entry and SENTRI cards do not work when entering the United States by air through the Global Entry kiosks. 

 

Source: https://help.cbp.gov/s/article/Article-1302?language=en_US

 

 

Also, when scanning GC, you supposedly need to put the back of the card on scanner, not the front how I did.

 

I used GE kiosks with passport no problem before I became LPR. As conditional resident, kiosk let me through a couple of times with facial recognition only, but majority of time I was asked to scan a document which never worked since. 

 

Do people with LPR status have experience scanning docs at GE kiosk successfully without having to see somebody every time? What's the right way? Do you just use passport?

 

P.S. I realize this may sound like a first world problem and I may just try using passport next time. But I'm curious 😃

 

 

When i was an LPR and entering using the GE gate, the GC scan was more miss than hit. Yes the reverse side goes down onto the screen as it reads the machine code like it does for a passport   Thankfully the facial recognition is easier. Am now a USC   so I am done with the GC problems too 

[OldUser 7,014]

2 minutes ago, top_secret said:

 

 

Recently my wife went through the ordinary line at the Tijuana/San Ysidro land border.  The CBP agent scanned her green card several times and was obviously getting nowhere in his computer.  Then he carefully read her extension letter and scanned her green card a few more times.  Whatever the issue, it was not making his system work like he expected.  Finally he scanned her Philippine Passport and that apparently instantly cleared her in his system and she was good to go on her way.  So at least in that case the foreign passport turned out to be the superior document for CBP's quirky IT system.

Thank you for the data point. Obviously this is not GE, but I'm now also thinking about using passport in the future. Considering GE worked well when I was on non-immigrant visa and used passport, that seems the way to go. I just didn't know I was allowed to use it for entry as LPR.

[OldUser 7,014]

2 minutes ago, Lil bear said:

When i was an LPR and entering using the GE gate, the GC scan was more miss than hit. Yes the reverse side goes down onto the screen as it reads the machine code like it does for a passport   Thankfully the facial recognition is easier. Am now a USC   so I am done with the GC problems too 

On my last trip, the facial recognition prompted to scan a document after scanning face. I had a seemless experience with full facial recognition once or twice (no doc to scan) and that was it so far...

Edited January 20 by OldUser

[Lil bear 4,262]

Just now, OldUser said:

Thank you for the data point. Obviously this is not GE, but I'm now also thinking about using passport in the future. Considering GE worked well when I was on non-immigrant visa and used passport, that seems the way to go. I just didn't know I was allowed to use it for entry as LPR.

I had success with the passport a couple of times too   The CBP officer will ask to see the GC if needed.