500 Error for myaccount.uscis.gov [split thread]

[Brassa 0]

Here we are in December 2023 and they still can't get their act together.... I'm forced to pay another ridiculous fee,  and they have ONE way to pay it that doesn't half way work.... 
I asked emma and called emma and that infuriating process is just more of a let down and proof they need to overhaul this poor, inadequate and incompetent system. 
It's a good thing they don't actually survey people who they put through this process 'how are we doing?'. They don't want to hear from me, I guarantee, because I'd let them have it.... 

[appleblossom 2,479]

21 minutes ago, Brassa said:

Here we are in December 2023 and they still can't get their act together.... I'm forced to pay another ridiculous fee,  and they have ONE way to pay it that doesn't half way work.... 
 

 

https://www.uscis.gov/newsroom/alerts/tools-outage

 

Which fee are you trying to pay?

[Tyrant150 14]

2 hours ago, Brassa said:

Here we are in December 2023 and they still can't get their act together.... I'm forced to pay another ridiculous fee,  and they have ONE way to pay it that doesn't half way work.... 
I asked emma and called emma and that infuriating process is just more of a let down and proof they need to overhaul this poor, inadequate and incompetent system. 
It's a good thing they don't actually survey people who they put through this process 'how are we doing?'. They don't want to hear from me, I guarantee, because I'd let them have it.... 

Having the same issue right now as well. Trying to pay the immigrant fee. Embassy suggests I pay this before flying out (flight is in 5 days) so I really hope they get it together before then.

 

Absurd that they have no alternative methods to handle this, absolutely no email to get support, and not even a phone number you can call from outside the U.S. (even if you DO call from within the U.S., you're just dealing with an A.I. receptionist..)

[OldUser 6,633]

4 minutes ago, Tyrant150 said:

Having the same issue right now as well. Trying to pay the immigrant fee. Embassy suggests I pay this before flying out (flight is in 5 days) so I really hope they get it together before then.

 

Absurd that they have no alternative methods to handle this, absolutely no email to get support, and not even a phone number you can call from outside the U.S. (even if you DO call from within the U.S., you're just dealing with an A.I. receptionist..)

There's a known maintenance window which USCIS notified about in advance. Just wait until it's over and retry.

[Chancy 6,241]

*** Post & replies split off from an old (now locked) thread in another sub-forum ***

[appleblossom 2,479]

3 hours ago, Tyrant150 said:

Having the same issue right now as well. Trying to pay the immigrant fee. Embassy suggests I pay this before flying out (flight is in 5 days) so I really hope they get it together before then.

 

Absurd that they have no alternative methods to handle this, absolutely no email to get support, and not even a phone number you can call from outside the U.S. (even if you DO call from within the U.S., you're just dealing with an A.I. receptionist..)

 

You don't need to pay it in advance, you can pay when you arrive. 

 

HTH.

[JeanneAdil 6,491]

https://www.uscis.gov/sites/default/files/document/guides/F4en.pdf

 

Go to www.uscis.gov/file-online to review USCIS online filing resources. Select “Log in.” • Next, select “USCIS Immigrant Fee.”