Please help! Status stuck on "Document was returned to USCIS".

[nullaccount 11]

Please just anyone who has had this situation or can help... I just want to cry.

 

Timeline:

Aug 18th 23: Case received

Sept 18th 23: Email to lockbox to request hardcopy of NOA1 after 30 days of nothing

Sept 26th 23: Email response stated new NOA1 hardcopy will be sent from lockbox facility

Oct 6th 23: NOA1 hardcopy received

Oct 26th 23: The dreaded "Document was Returned to USCIS" status change

Oct 30th 23: Called USCIS to explain we have NOA1, they filed out the form anyway (just in case its not an NOA1 - he couldn't see what document it was is this normal?) and said they would send a note to WAC office that we have a copy already.

NOTHING HAPPENED...no acknowledgement we called or anything on Case Tracker. NOTHING.

Nov 28th 23: Called again. Form filled out again. Another note to WAC office. She said there was 'no hold on the account'. (I am not even sure we are talking to Tier 2 officers or anything since I can't call as the beneficiary)

Nov 28th 23: On November 28, 2023, we sent a response to your inquiry about a notice you did not receive (insert referral number A here) what response? was this the call we had that day?

Dec 06th 23: On December 6, 2023 your inquiry about a notice you did not receive, (insert DIFFERENT referral number B here??!!) was assigned to an offer for a response. WHAT IS HAPPENING? Why is the number different all of a sudden?

Dec 06th 23: On December 6. 2023, we sent a response to your inquiry about a notice that you did not receive, ( referral number B) What response? We did not receive anything! no call, no email, nothing??!!!!

Deb 06th 23: On December 6, 2023, your inquiry about a notice that you did not receive, (referral number B) was completed. WHAT? We haven't received anything in the post, no correspondence, nothing. Our case status remains the same...

 

Someone pleaseeeee tell me what on earth is going on or how we can solve this. I am at the end of my tether. I am the beneficiary and can't call them myself and I'll be honest I am not entirely happy with not hearing what my fiancé and whoever he is talking to on the phone have got to say. I prepared the whole petition since life admin is not the strong point and it was perfect (and a large package) but I trust he's getting the message across.

 

We just want our status changed back to 'Case received' so we know our petition is going to be processed at the right time and not get cancelled in April. Should we be requesting a Tier 2 officer to speak to when we inevitably have to call back again after Christmas?

[Chancy 6,241]

*** Moved from K1 Process & Procedures to K1 Progress Reports ***