How to talk to a real USCIS agent?

[Stephanie8889 3]

Hello!  I'm sure I've seen this asked on here somewhere before, but it's been almost a year since I last logged in and can't find it.  I'm finally within my NOA2 delivery window, and I just had to move and I did update my address with USCIS.  However, I keep getting notices saying that my approval date is past due and I should call them.  Every time I try to call them, I get the annoying robot that won't get me anywhere.  I wanted to call them and triple confirm my address was changed and make sure I didn't miss any mail because I've been having issues receiving mail in general (it isn't getting delivered).   Any tips on how to contact a real agent?

 

Thank you!

[Ara Burton 19]

On 11/12/2023 at 7:41 PM, Stephanie8889 said:

Hello!  I'm sure I've seen this asked on here somewhere before, but it's been almost a year since I last logged in and can't find it.  I'm finally within my NOA2 delivery window, and I just had to move and I did update my address with USCIS.  However, I keep getting notices saying that my approval date is past due and I should call them.  Every time I try to call them, I get the annoying robot that won't get me anywhere.  I wanted to call them and triple confirm my address was changed and make sure I didn't miss any mail because I've been having issues receiving mail in general (it isn't getting delivered).   Any tips on how to contact a real agent?

 

Thank you!

Chat in to Emma and when she pops up keep typing "live agent" until she connects you.

 

Their hours are unclear but early mornings is my best bet...like 9 am or 9:30.

[Stephanie8889 3]

On 12/5/2023 at 7:20 AM, Ara Burton said:

Chat in to Emma and when she pops up keep typing "live agent" until she connects you.

 

Their hours are unclear but early mornings is my best bet...like 9 am or 9:30.

Thank you!  Luckily not needed anymore I just got my NOA2 today! 🥰