i-130 Visa process contact center

[Urbanite83 10]

Hi Everyone,

I'm hoping someone can help us with the following question and I'm sorry if its been asked before. I am a Canadian citizen currently waiting for USCIS Approval for the I-130. It's been 17 months since we filed and back in july of 2022 we got a notification saying our "case is being actively worked on". When we got our receipt notice we had two different processing centers. The Receipt notice had Nebraska but we had another one that told us how we can login to the USCIS website and that had a field office of Potomac. We also are working with Lawyers who also told us our Processing center is Nebraska.

 

We assume we were Nebraska and have been patiently waiting. Recently i saw that if the field office is Nebraska, that based on our receipt date we can submit an inquiry for case as it has taken longer than the normal processing time. When we tried to do it, it immediately spit back a response saying , we can't submit an inquiry as it is within normal processing time. Our only guess is that we're now or were always in Potomac.

 

We tried to call the 1800 number to find out that info, but got no where rather than the machine just kept giving the sam response. We also can't use the message function on the USCIS Website as there's no specific option to choose that we can ask a straight forward question. 

 

Has anyone had this two processing centers issue happen to them? any ideas on how we can find out the right office. The reason being since it's taken this long and we have had no responses since july of 2022 , we want to submit an inquiry at sometime its just a point of finding the right office.

 

Thank you for all your help.

[mam521 2,062]

USCIS moves petitions around to balance workload.  It's not uncommon for them to move cases around.  

 

You should be able to create a myUSCIS account and send an inquiry through it.  

[Urbanite83 10]

So we have created a USCIS account and when you try to send them a message it asks you to choose an option. If you choose the “case status update” option it doesn’t allow you to submit a query. It just says to check the processing time page. There’s really no option to actually contact a human in any sort of way which is quite frustrating. 
 

 

[mam521 2,062]

When you're in your myUSCIS account, go to My Account at the top.  Go to Inbox and select New Message.  You can then write whatever you want.  You will need your NOA with your case number but you can definitely reach out that way.