pls help me navigate CEAC website

[carmoy2023 1]

Mother petitioning brother under F2A 

 

We received a message in CEAC that it needs my mother’s tax return. I uploaded it. I know my mother’s income wouldn’t be enough to support my brother so I uploaded the co sponsor forms, my recent tax return and passport. I was able to submit my documents and received a message request to add (my name) as sponsor has been approved. But it still showed my mother’s tax return NOT SUBMITTED. I remembered attaching it but I didn’t hit submit documents yet since I'm uploading my co sponsor documents. When i tried to click it, it just went straight to the applicant required documents but status on everything is ACCEPTED. I tried clicking the submit documents but nothing happens
 

It is hard for me to navigate the website. I’m afraid I messed something up.  It took me awhile to learn how to upload the files 😢 

 

Edited August 18, 2023 by carmoy2023

[Chancy 6,241]

*** Moved from Bringing Family of LPR forum to NVC forum, to be among other threads about system issues with CEAC portal ***

 

1 hour ago, carmoy2023 said:

I know my mother’s income wouldn’t be enough to support my brother so I uploaded the co sponsor forms, my recent tax return and passport.

 

Your financial support documents should have been uploaded through the links on the row for "Joint Sponsor".  Contact NVC through their public inquiry form, to request for clarification or assistance with your uploaded documents -- https://travel.state.gov/content/travel/en/us-visas/visa-information-resources/ask-nvc.html