ustraveldocs keeps logging me out

[Ayushi91 0]

@abhishah901 were you able to reach the helpdesk? Do you have an email or number to call them? My parents have their visa interview in less than 4 days and I need to update the DS160 for my mom because she got a new passport.

[DC-USA 0]

While trying to pay for the application, the credit card form shows Shipping Address. I am not sure what should go into shipping address. There is no instruction about it. Do you guys know about it?

[bk15 0]

On 8/2/2023 at 8:12 AM, abhishah901 said:

Also, if you look at the notes/instructions section on home page it indicates I will have to reset and submit a new profile and purchase new receipt. So that might be my last resort if nothing pans out.

Hi, can you tell me if you could find a solution for this? My application has the same issue. 

On 8/7/2023 at 9:44 AM, Ayushi91 said:

@abhishah901 were you able to reach the helpdesk? Do you have an email or number to call them? My parents have their visa interview in less than 4 days and I need to update the DS160 for my mom because she got a new passport.

Pleae share with me too. Wanted to know.

[bk15 0]

On 8/2/2023 at 7:58 AM, nehaagarwal2191 said:

I am not sure about that. Perhaps we have to call the Helpdesk on that. 

Do you have the number in it? 

[ar86 0]

I have the same problem wherein my DS-160 is not accessible anymore and i m unable to update the appointment with a new DS-160. My visa appointment is on August 29th in Hyderabad. Can someone provide the help desk phone number? Looks like multiple folks have this problem.

[DC-USA 0]

I have tried the number multiple times in all languages but nobody ever picked up.

[DC-USA 0]

Here is the number : https://www.ustraveldocs.com/in/en/contact-us#call

 

[ar86 0]

Tried calling the number - nobody answers. Tried emailing them - nobody responds. Tried the chat feature as well - got this message "Please wait. One of the customer service operators will answer you as soon as possible." and nobody joins.

 

Do i have any hope? My appointment is on August 29th.

[Rohit1987 0]

*******PROBLEM SOLVED -- PLEASE READ************

 

After some soul searching and terrible service from UStravel docs team, I was able to find some information online. Follow the below instructions to fix the issue on Not being able to login into the website "https://portal.ustraveldocs.com/" :

 

- Navigate to https://atlasauth.b2clogin.com/f50ebcfb-eadd-41d8-9099-a7049d073f5c/b2c_1a_atoproduction_atlas_susi/oauth2/v2.0/authorize?client_id=607d08d6-b63b-4735-ad82-05dfcff7efa4&redirect_uri=https%3A%2F%2Fwww.usvisascheduling.com%2Fsignin-aad-b2c_1&response_type=code id_token&scope=openid&state=OpenIdConnect.AuthenticationProperties%3DfIWqsAMsrWxPtMw3uABUtcMH8G35SsCuTg7_vMrXv9d2DglQ9AZ_jL3XJOPDnzu9VqLjGMm00DrZ89HuvnhOUR0go6W1cDJP8BjVVm9kLoudtDP0l0wZ17DvEMSL_B9xOC4DPGoVrgDTna7_qOZBk4K8lgSquFM5glkOPc1WSHmRCrR6qThS1L7iRAZTjF_XhaQDdtWBrI3l3jsrTUKqnPfuNq_34AtcvBsLf0wfTwfzqqtVDUEqB2bcgUp1K0ni8Y0QKD8L6RVtmdcUcGUO0xJN4o1cZ93TslE35Z99kBRQLF5Kwlkd_Oi7Sk4sBV8g7NJ_2W74JeVQNY_QKASu7I-xoxpbnr4p7rRUrU4cgC9OQx-Sh5OWieNIgXVKXr6JTotWbnweWNesnMUv2vEmAJjpfd_g1zIoNuETbrxZ7fhCZV6d08VGvqZftiqloiFL&response_mode=form_post&nonce=638279351816755664.OWMzZGFiMGYtYjIyMS00ZjIzLThkNjAtMTEwNjkyN2Y3ZGM3YzljOTgyMTctODU4ZC00YjE3LWI0MzEtNzg2MDUyNWVkNGVj&ui_locales=en-US&x-client-SKU=ID_NET461&x-client-ver=5.3.0.0

- Sign up for a new profile (do this even if you have an account already with ustraveldocs website)

- make sure you verify your email as a part of this form

- once done, you should access to their new website and ability to change the appointment

[ravi70 0]

Even I had the same issue. But neha suggestion worked. Username should be without any special characters.

[Vincy 0]

Hello, I am having this same problem where the site keeps signing me out and asking me to log in. Can you please guide me as to what exactly I need to do to resolve this. I have been struggling with this for many days, I just discovered this post and see that you were able to resolve it. Hope to hear from you soon and thanks a lot in advance for the help.

Thanks

Vincy

[Chancy 6,243]

*** Removed off-topic post.  Please start a new thread if you have questions unrelated to the discussion. ***