Applicant's Passport Possible Lost by Ecuador Embassy Contract Carrier (merged)

[Maury&I 2]

Inquiring if anyone knows what the Ecuador protocol is if an applicant's passport is lost by the contracted document carrier?  Wife requested her passport back during our admin processing so she could visit family, and a sick parent, after not seeing them for 5 years, and while she was out of the country, Immigration requested her passport to be returned. Once she returned to Ecuador and pickuped the package from Immigration, they had returned all of our documents, evidence and photos with a form solely asking her to return her passport to them. A lawyer advised us that she had probably been finally approved and just needed her passport back to complete the visa application since they consider this a missing document. So,  she shipped it by the contracted carrier, DHL, and she actually had to show the DHL employee it was her passport she was including in the package and that was July 4th. As of today, July 11, it is officially lost, via DHL and they are "searching" for it. SMH. Were originally told it was delivered to the wrong city but who knows if that's the truth. 

 

So, anyone know what Ecuador Immigration's protocol for this situation might be or ever heard of a similar situation in another country?

 

Unfortunately, we probably aren't the first passport document delivery that has been lost by the shipper. 

Thanks for any and all feedback!

[Mike E 11,739]

@TBoneTX

[Boiler 45,486]

Documents being lost by USPS seems quite common.

 

If it is lost lost then she needs to obtain another passport, might need to file a police report.

[Maury&I 2]

5 minutes ago, Boiler said:

Documents being lost by USPS seems quite common.

 

If it is lost lost then she needs to obtain another passport, might need to file a police report.

She's in Ecuador, my friend. No USPS.  The Ecuador USA embassy contracted carrier is DHL. 

[Boiler 45,486]

7 minutes ago, Maury&I said:

She's in Ecuador, my friend. No USPS.  The Ecuador USA embassy contracted carrier is DHL. 

You mentioned that in your original post

 

Do documents go missing, of course.

 

Most of the cases we see involve USPS as no doubt they have the largest volume and are particularly poor  I am sure DHL are not immune.

[Maury&I 2]

6 minutes ago, Boiler said:

You mentioned that in your original post

 

Do documents go missing, of course.

 

Most of the cases we see involve USPS as no doubt they have the largest volume and are particularly poor  I am sure DHL are not immune.

And as Murphy's Law would have it, she's Venezuelan, so getting a new passport, if it comes to that, is not an easy task x10 since she lives in Ecuador.  Trying to inquire if anyone has any experience, and or know, what the Ecuador USA Embassy protocol is for a passport lost by their contracted courier. In Ecuador, the have a special DHL Express division that handles exclusively immigrations document deliveries.  

Edited July 11, 2023 by Maury&I
Typo

[Boiler 45,486]

Maybe ask in the Regional forum about no passport. Best bet will be for DHL to find it.

[Maury&I 2]

30 minutes ago, Boiler said:

Maybe ask in the Regional forum about no passport. Best bet will be for DHL to find it.

 

30 minutes ago, Boiler said:

Maybe ask in the Regional forum about no passport. Best bet will be for DHL to find it.

Thank you

[Maury&I 2]

Inquiring if anyone knows what the Ecuador protocol is if an applicant's passport is lost by the contracted document carrier?  Wife requested her passport back during our admin processing so she could visit family, and a sick parent, after not seeing them for 5 years, and while she was out of the country, Immigration requested her passport to be returned. Once she returned to Ecuador and pickuped the package from Immigration, they had returned all of our documents, evidence and photos with a form solely asking her to return her passport to them. A lawyer advised us that she had probably been finally approved and just needed her passport back to complete the visa application since they consider this a missing document. So, she shipped it by the contracted carrier, DHL, and she actually had to show the DHL employee it was her passport she was including in the package and that was July 4th. As of today, July 11, it is officially lost, via DHL and they are "searching" for it. SMH. Were originally told it was delivered to the wrong city but who knows if that's the truth. 

 

So, anyone know what USA Ecuador Immigration's protocol for this situation might be or ever heard of a similar situation in another country?

 

Unfortunately, we probably aren't the first passport document delivery that has been lost by the shipper. 

Thanks for any and all feedback!

[TBoneTX 45,284]

What a bummer, but it reinforces the reality of inefficiency in Ecu.

 

You (yourself) might call the U.S. Citizen's line at the GYQ consulate to learn what they recommend -- this affects you as much as the wife, after all.  If it's more a matter for the IV unit, they can transfer your call after determining (at your request) whether a real person will pick up the phone line.

[Loren Y 2,755]

Hopefully you insured the hell out of it. whenever I use USPS, UPS, DHL, Fed-ex, I insure everything to at least a thousand dollars. I have collected thousands from UPS, and Fed-ex, but believe it or not, have never had anything lost from the USPS. If you insured it, file a claim online, They look really hard before they have to cut that check within 30 days. But if not, the money should help with a replacement passport. I've heard no way you will be able to get a passport in Venezuela, I have heard of people being able to get them at an Venezuelan embassy outside the country with some luck.

[Ontarkie 14,221]

~~Duplicate threads merged.~~

[Maury&I 2]

On 7/11/2023 at 12:56 PM, Maury&I said:

Inquiring if anyone knows what the Ecuador protocol is if an applicant's passport is lost by the contracted document carrier?  Wife requested her passport back during our admin processing so she could visit family, and a sick parent, after not seeing them for 5 years, and while she was out of the country, Immigration requested her passport to be returned. Once she returned to Ecuador and pickuped the package from Immigration, they had returned all of our documents, evidence and photos with a form solely asking her to return her passport to them. A lawyer advised us that she had probably been finally approved and just needed her passport back to complete the visa application since they consider this a missing document. So,  she shipped it by the contracted carrier, DHL, and she actually had to show the DHL employee it was her passport she was including in the package and that was July 4th. As of today, July 11, it is officially lost, via DHL and they are "searching" for it. SMH. Were originally told it was delivered to the wrong city but who knows if that's the truth. 

 

So, anyone know what Ecuador Immigration's protocol for this situation might be or ever heard of a similar situation in another country?

 

Unfortunately, we probably aren't the first passport document delivery that has been lost by the shipper. 

Thanks for any and all feedback!

*UPDATE...Guayaquil Immigration has her passport and her status has changed to "admin processing". DHL still doesn't even know its been delivered and has told us it's in a DHL Quito office.  I pray they do a better job with delivery of her new visa and Venezuela passport, granted no more hurdles and mini strokes. LOL. Thanks for everyone's help. 

[TBoneTX 45,284]

14 hours ago, Maury&I said:

UPDATE...Guayaquil Immigration has her passport

Great to hear!  Come back to this thread with updates so that we can close the loop.