NVC missing item - DS260

[Stuart Mac 3]

Hi folks

 

First post from myself on here so apologies if I've put this in the wrong place.

 

Long story short, our submission (EB3 consular processing) has been arranged (DS260 completed online and confirmation statement together with all associated documents including birth certificates, marriage certificates etc sent by Fedex by our lawyer).

 

Communication response received today from NVC stating as follows:

 

"****NVC Notice of Missing Item: Please submit Form DS-260 ****

 

This is extremely confusing, given that the DS260 has clearly been completed online and the package sent by Fedex includes confirmation of this, per the instructions from NVC.

 

From a quick Google search, it appears this 'glitch' has happened to others in the past, and this was resolved by calling NVC, with it being rectified by a 'supervisor'. At this point, NVC are not taking telephone calls and any efforts to send a public inquiry communication to them has returned an automated response telling us absolutely nothing of any relevance.

 

We know that this is something unique to our application - we actually originally completed the DS260 and submission of documents in 2022 and received the same response regarding the DS260 being missing. After discussions with our lawyer, we all worked under the assumption that the NVC may have lost parts of our application and therefore have resubmitted, but in doing so this has returned the exact same response.

 

Any suggestions would be greatly appreciated. We've been on this road since 2019, gone through the lengthy process of labor certification and USCIS immigrant petition, all of which was delayed by COVID and now having reached this point we assumed that achieving DQ and thereafter our embassy appointment in the UK would be much more straightforward however at this point we seem to be stuck in complete limbo.

 

Please help! 🙏

 

Best regards

 

Stu