USPS Returns USCIS Letters

[TriloByte 1,818]

Have any of you been through the perplexing situation of USPS repeatedly sending back USCIS letters? Despite submitting the AR11 form multiple times for both the I751 and I90 forms, we've encountered this problem about five times. The puzzling part is that some USCIS letters have made it through, indicating an inconsistent issue. We're genuinely stumped as to why this might be happening.

 

This recurring issue led to the unfortunate destruction of my wife's new green card, which had its conditions removed. As a response, we filed the I90 form, only to face the same mailing issues. Now, when we check the USCIS portal under my wife's account, we see a warning message. It states that a notice regarding the I751 form was dispatched on May 24th and subsequently returned back to USCIS by USPS! 

 

Could there be a way to check if USPS mistakenly linked her name to the wrong account? Any advice on how to navigate this situation would be greatly appreciated.

[Crazy Cat 41,851]

7 minutes ago, TriloByte said:

Could there be a way to check if USPS mistakenly linked her name to the wrong account?

This sounds like a USCIS issue....not a USPS issue.  USPS simply delivers the mail to the address indicated on the envelope.   I would submit another AR-11 for the immigrant and mail another I-865 for the petitioner.   I would also call USCIS and speak to a tier 2 officer.

Edited May 27, 2023 by Crazy Cat

[TriloByte 1,818]

9 minutes ago, Crazy Cat said:

This sounds like a USCIS issue....not a USPS issue.  USPS simply delivers the mail to the address indicated on the envelope.   I would submit another AR-11 for the immigrant and mail another I-865 for the petitioner.   I would also call USCIS and speak to a tier 2 officer.

Could you kindly provide us with the contact number for USCIS Tier 2 support? We've been trying to connect without success, and your assistance would be greatly appreciated.

Moreover, we have submitted the AR-11 form thrice so far, with the latest submission being made yesterday in relation to the I-751 form

Edited May 27, 2023 by TriloByte

[Crazy Cat 41,851]

8 minutes ago, TriloByte said:

Could you kindly provide us with the contact number for USCIS Tier 2 support? We've been trying to connect without success, and your assistance would be greatly appreciated.

Moreover, we have submitted the AR-11 form thrice so far, with the latest submission being made yesterday in relation to the I-751 form

1-800-375-5283

At the prompts say "Infopass".  That should connect you to a human from whom you can request a call from a Tier 2 officer.  Good luck.  

[TriloByte 1,818]

Thanks. We're currently hoping that these issues shouldn't lead to major disruptions at this stage, even if they're not readily resolvable. The conditions have been removed, but we've not received the card.

 

However, the login message seems somewhat alarming:

 

"On May 24, 2023, the Post Office returned a notice we sent you for your Form I-751, Petition to Remove Conditions on Residence, Receipt Number <receipt number>, because they could not deliver it. This could have a serious effect on your case. Please go to www.uscis.gov/e-request to request a copy of the notice immediately. If you move, go to www.uscis.gov/addresschange to give us your new mailing address."

We did the "www.uscis.gov/e-request" last night too.

Edited May 27, 2023 by TriloByte

[milimelo 4,479]

Do I-865 for USC and see what happens - should get the mailed confirmation. AR-11 is online only confirmation. 

Check with your postmaster that everything is correct with your address - there's that new preview of the mail coming to you from usps you can register for - informed delivery or something like that? 

 

[igoyougoduke 1,656]

3 hours ago, TriloByte said:

Have any of you been through the perplexing situation of USPS repeatedly sending back USCIS letters? Despite submitting the AR11 form multiple times for both the I751 and I90 forms, we've encountered this problem about five times. The puzzling part is that some USCIS letters have made it through, indicating an inconsistent issue. We're genuinely stumped as to why this might be happening.

 

This recurring issue led to the unfortunate destruction of my wife's new green card, which had its conditions removed. As a response, we filed the I90 form, only to face the same mailing issues. Now, when we check the USCIS portal under my wife's account, we see a warning message. It states that a notice regarding the I751 form was dispatched on May 24th and subsequently returned back to USCIS by USPS! 

 

Could there be a way to check if USPS mistakenly linked her name to the wrong account? Any advice on how to navigate this situation would be greatly appreciated.

why not visit the local USPS office and see whats going on ?

[JeanneAdil 6,505]

Did u do a change of address with USPS  and on DL to show the post office u have legally changed the address per dL or state ID requirements

[TriloByte 1,818]

1 hour ago, JeanneAdil said:

Did u do a change of address with USPS  and on DL to show the post office u have legally changed the address per dL or state ID requirements

Yes

1 hour ago, igoyougoduke said:

why not visit the local USPS office and see whats going on ?

I didn't know this was an option. Never have faced a situation like this.

[TriloByte 1,818]

3 hours ago, milimelo said:

Do I-865 for USC and see what happens - should get the mailed confirmation. AR-11 is online only confirmation. 

Check with your postmaster that everything is correct with your address - there's that new preview of the mail coming to you from usps you can register for - informed delivery or something like that? 

 

What's the process for checking with the postmaster? 

[igoyougoduke 1,656]

7 minutes ago, TriloByte said:

What's the process for checking with the postmaster? 

you go to the post office physically and ask them 

[Lemonslice 4,841]

Go to your local post office and ask.  Alternatively, there's a form to fill on the USPS website, but this is a go in person situation.

 

Is your name on your mailbox? What did USPS recommend to fix the situation after the first time?

 

Some tips for the future:

Make sure your mailbox is well labeled, say hi to your USPS delivery guy/gal.  Also, try these tips, add your name to your box.  Hope it will be found soon!

https://about.usps.com/notices/not11.pdf

[TeddyFazBear 69]

AR11 is notoriously unreliable and there is nothing you can do about it sadly. I moved 3 times, updated my address always, yet had USCIS send mail to an address I hadn’t lived at for 3 years…

 

Seen many have the same issue. Just keep USPS mail forwarding going as long as you can to your current address and hope for the best. 

[TriloByte 1,818]

17 minutes ago, TeddyFazBear said:

AR11 is notoriously unreliable and there is nothing you can do about it sadly. I moved 3 times, updated my address always, yet had USCIS send mail to an address I hadn’t lived at for 3 years…

 

Seen many have the same issue. Just keep USPS mail forwarding going as long as you can to your current address and hope for the best. 

We've been living here for 3 years. She gets all other mail, including many USCIS letters. 

[TriloByte 1,818]

2 hours ago, Lemonslice said:

Go to your local post office and ask.  Alternatively, there's a form to fill on the USPS website, but this is a go in person situation.

 

Is your name on your mailbox? What did USPS recommend to fix the situation after the first time?

 

Some tips for the future:

Make sure your mailbox is well labeled, say hi to your USPS delivery guy/gal.  Also, try these tips, add your name to your box.  Hope it will be found soon!

https://about.usps.com/notices/not11.pdf

Thanks. Will go to the post office and ask. Yeah, the name is on the mailbox.