Visa Delivery Registration

[TexasRafael 134]

Question, we received my spouse's interview date in Jakarta, however, as part of the process it requests that you register to have the passport delivery location identified.  Tried to register but kept on saying error for one thing or another.  In any case, my spouse had already registered before when he had the interview for a K1 visa in 2021.  So does the fact that he had an account means that account is still active and only need to request a new password to log back in?  Much appreciate any insights.  thanks 

[Chancy 6,241]

On 5/17/2023 at 9:51 AM, TexasRafael said:

So does the fact that he had an account means that account is still active and only need to request a new password to log back in?

 

Maybe not a new password, but you likely do need assistance from the portal support team.  I encountered a similar issue registering for my IR1 visa delivery at the USTravelsDocs portal for the Philippines.  I had previously registered for the delivery of my B1/B2 visa, so my profile was still linked to the old B1/B2 case.  I called the hotline number and the support team resolved the issue for me, so I was able to complete the address registration.

 

[TexasRafael 134]

3 hours ago, Chancy said:

 

Maybe not a new password, but you likely do need assistance from the portal support team.  I encountered a similar issue registering for my IR1 visa delivery at the USTravelsDocs portal for the Philippines.  I had previously registered for the delivery of my B1/B2 visa, so my profile was still linked to the old B1/B2 case.  I called the hotline number and the support team resolved the issue for me, so I was able to complete the address registration.

 

 

3 hours ago, Chancy said:

 

Maybe not a new password, but you likely do need assistance from the portal support team.  I encountered a similar issue registering for my IR1 visa delivery at the USTravelsDocs portal for the Philippines.  I had previously registered for the delivery of my B1/B2 visa, so my profile was still linked to the old B1/B2 case.  I called the hotline number and the support team resolved the issue for me, so I was able to complete the address registration.

 

Hello, so I did get a new password from the site and was able to update the information, (from the K1 visa to the CR1 visa,) and register for the passport delivery, however, the only thing is that the receipt still shows the DS160 number and not the DS260 number, so I will write to the embassy to let them know.

[Chancy 6,241]

4 minutes ago, TexasRafael said:

the only thing is that the receipt still shows the DS160 number and not the DS260 number

 

That was the error in my case.  My profile was linked to the DS-160 from my B1/B2 case, and there was no way for me to edit it to use my IR1 DS-260 instead.  The support staff fixed it for me.

 

[TexasRafael 134]

1 hour ago, Chancy said:

 

That was the error in my case.  My profile was linked to the DS-160 from my B1/B2 case, and there was no way for me to edit it to use my IR1 DS-260 instead.  The support staff fixed it for me.

 

How do you contact the support staff?  thanks

[Chancy 6,241]

14 minutes ago, TexasRafael said:

How do you contact the support staff?

 

Try these for USTravelDocs Indonesia -- https://www.ustraveldocs.com/id/id-main-contactus.asp#contactinfo

 

[TexasRafael 134]

On 5/18/2023 at 3:39 PM, Chancy said:

 

Try these for USTravelDocs Indonesia -- https://www.ustraveldocs.com/id/id-main-contactus.asp#contactinfo

 

Update.  So I sent two emails to the US Embassy in Jakarta and explained how the document delivery receipt shows the K1 Visa Application Number on the receipt and both times they tell me it has been updated but when I print the confirmation it still shows the wrong Visa Application number.  So I give up.  I will just print the email exchange along with the confirmation of where to deliver the passport and give it to my spouse to bring to the interview.  i give up.  lol