Passport renewal Approved then “in process” again

[lbounds 16]

I was wondering if anyone else had this experience. We are waiting for my son’s US passport renewal. We can only track status online.

 The thing that has me wondering is it was “Approved” status back on May 4th however the status changed back to “in process” and has the same status as of May 16th.

I thought once approved the next update should be shipped. Right now I’m not clear where it is in process or when it would arrive.

 

Below is the email I got on May 5th. Note that the date the passport should arrive was blank in the email below 

“The U.S. Department of State approved your application for your passport book. We're now printing your passport book and preparing to give it to you.

You requested expedited service when you applied. Expedited service can take 7-9 weeks. Our processing times begin the day we receive your application at a passport agency or center, not the day you mail your application or apply at a local acceptance facility. You should receive your passport book on or around .“

[OldUser 7,005]

This is similar to how USCIS case status flips sometimes. It just means some human pressed the wrong button prematurely and fixed it later. Until you have the passport shipped, it's in process.

[lbounds 16]

Well I finally got my son’s US passport today. They received the application on March 29 and we didn’t get it until June 3rd. I paid extra for expedited when I applied.

This was a frustrating experience when I tried to contact the phone number for any status. One time I was on hold for 3 1/2 hours. Other times I would call and the automated system would just hang up on me because of too many calls in the queue. I did contact my representative to try and assist.

For anyone that needs a passport renewal I would definitely do it 4-5 months before your travel date.