SSN problem and query

[dundeehighlander 17]

Hi all,

          I have a problem regarding my social security number.  Before I got married in 2019, I applied for a SSN and got it within a few weeks.  For various reasons and covid making things take longer, I didn't get my permanent resident card into about two months ago.  I live up in the mountains of San Bernardino where seven feet of snow caused a state of emergency and major damage to beams in the roof of our house.  Although we do have home insurance, it looks highly likely that will deny any claim, thus we decided to apply to FEMA, they are camped up here until June.  The problem that I have is that FEMA could not process the application because my SSN was flagged up.  I went down to social security today to update my SSN to remove the restrictions, ie employment only card, but social security say that they could update within one day if USCIS/ Homeland Security had updated my account when I got my green card but unfortunately they haven't done it and my SSN is showing employment only.  I should point out the house is still in my name only as I bought it in 2012 before we were married.

 

Does anyone have any ideas?  If I can call USCIS, will they be able to deal with it?

 

Any advice/ information welcome.

 

Thanks

 

Keith

[Timona 4,208]

So you have a GC?

Edited May 11, 2023 by Timona

[dundeehighlander 17]

Yes, I have a green card, it was issued about two months ago.

[Timona 4,208]

The onus is on you to update it and remove restrictions, not USCIS. 

 

So, you need to take your GC and Old SSN back to SSO and have them update and issue you a new SS card.

[dundeehighlander 17]

That's what I did today but social security said that they can't update because my status on USCIS is still authorized for work only.  The assistant said that they have to change my status on their system before they can update.  She said that if it didn't change that they will try again to update on ss system in four weeks.

[OldUser 6,979]

52 minutes ago, dundeehighlander said:

That's what I did today but social security said that they can't update because my status on USCIS is still authorized for work only.  The assistant said that they have to change my status on their system before they can update.  She said that if it didn't change that they will try again to update on ss system in four weeks.

It looks like you spoke to somebody incompetent (not unusual for SSA). GC itself is a document proving you don't need a work authorization, e.g. you're allowed to work and have restrictions from social security cars removed.

 

Either try again, speak to their manager or visit a different SSA location.

Edited May 12, 2023 by OldUser

[dundeehighlander 17]

Hi there, thanks for your reply.  I think the point that the assistant at the social security office was making was that, although, as you say, having a green card implies that I must be able to have any restrictions removed, they use Homeland Security to verify my information and as Homeland security have not updated my SSN status, then they can't verify my right to having restrictions removed.

 

I think that's what she meant anyway.

[Lil bear 4,258]

1 minute ago, dundeehighlander said:

Hi there, thanks for your reply.  I think the point that the assistant at the social security office was making was that, although, as you say, having a green card implies that I must be able to have any restrictions removed, they use Homeland Security to verify my information and as Homeland security have not updated my SSN status, then they can't verify my right to having restrictions removed.

 

I think that's what she meant anyway.

HHS doesnt update SS status. Go back and try again.. ask for the supervisor if you get pushback again 

[dundeehighlander 17]

Thanks for all the advice guys, much appreciated, will try social security again.

[OldUser 6,979]

Just now, dundeehighlander said:

Thanks for all the advice guys, much appreciated, will try social security again.

You can fill out SS-5 form in advance. Essentially, you're replacing SSN card.

[dundeehighlander 17]

I completed the SS-5 on my visit today but, as I mentioned earlier, she said that they won't be able to verify my status with USCIS/Homeland Security because my SSN hasn't been updated on their system.  That's what she told me anyway and that I wouldn't be able to get my updated SSN until they could verify with them.  They would try again in four weeks apparently.  But I will ask there again and see if they can explain it better.

[root_root_user 20]

SSA does check the SAVE system to verify status. It did not show the correct code for some time and I had to wait about a month. It might be worthwhile to check if a case was created in the SAVE system: https://www.uscis.gov/save/save-casecheck

[Scandi 4,173]

11 hours ago, dundeehighlander said:

Hi there, thanks for your reply.  I think the point that the assistant at the social security office was making was that, although, as you say, having a green card implies that I must be able to have any restrictions removed, they use Homeland Security to verify my information and as Homeland security have not updated my SSN status, then they can't verify my right to having restrictions removed.

 

I think that's what she meant anyway.

There is no such thing as "Homeland security updating SSN status". You need to go to a SSA office that knows what they are doing, as the person you talked to lied to you or simply didn't know any better. I myself had to go to two different offices here in Los Angeles before I could apply for my SSN. The first person at the first office also told lies. 

[Chancy 6,242]

*** Moved from ROC General Discussion to SSN sub-forum, and removed duplicate thread in a different sub-forum.  Please do not create multiple threads on the same topic.  If you mistakenly post on the wrong forum, click "Report post" to request your thread to be moved.  FYI ***

 

[jackiegringa 419]

I heard similar language when updating my SSN to remove work authorization language - they had to check if USCIS had updated me as LPR but was lucky that whatever check they did was successful. The semantics don't matter, for some reason 2 months later the system hasn't been updated on their side for OP.

 

Just going again and trying to get someone to understand that you've been an LPR for a while and they should be able to give you a new SSN would be my advice.