AOS & IV fees rejected but was then DQ’d?

[TroyTray 3]

2 minutes ago, stirling said:

So, they just completely ignored the bank statement you sent and didn't do a review like they're supposed to?

 

Yep they did not do anything but request for us to pay again and then hope we get refunded.

[stirling 4]

This looks fun...

Going around in circles with canned responses and a broken payment system.

[TroyTray 3]

6 minutes ago, stirling said:

This looks fun...

Going around in circles with canned responses and a broken payment system.

After reading this, now I am wondering if there will be a refund. SMH.

[CathyB 0]

2 hours ago, TroyTray said:

Yep they did not do anything but request for us to pay again and then hope we get refunded.

I had paid and in a few days, my account showed that the payment had been processed. Therefore, I was allowed to continue on to complete the application. Then, yesterday we got emails that our fees had not been paid. The account shows up as unpaid again, and I am not able to continue with the application. Fortunately, one form had already been submitted. This would not have been possible if we had not actually paid. 

I submitted a copy of our bank statement showing that the fees had been deducted, but so far there has been no response.

I see that the website will be down for maintenance affecting payments, tomorrow. I hope they get this sorted out. 

[stirling 4]

 

[stirling 4]

4 minutes ago, CathyB said:

I had paid and in a few days, my account showed that the payment had been processed. Therefore, I was allowed to continue on to complete the application. Then, yesterday we got emails that our fees had not been paid. The account shows up as unpaid again, and I am not able to continue with the application. Fortunately, one form had already been submitted. This would not have been possible if we had not actually paid. 

I submitted a copy of our bank statement showing that the fees had been deducted, but so far there has been no response.

I see that the website will be down for maintenance affecting payments, tomorrow. I hope they get this sorted out. 

I just logged in and saw the maintenance notice. Hopefully that will fix everything.

[Ontarkie 14,306]

~~One post removed for by-passing the language filter. It is a TOS Violation to by-pass the language filter. Continuing to do so will result in suspension.~~

[jm1409 4]

As of today, my NVC CEAC portal now is showing Paid again on both fees. So bizarre.

[stirling 4]

47 minutes ago, jm1409 said:

As of today, my NVC CEAC portal now is showing Paid again on both fees. So bizarre.

It’s back to normal again for me, too. Hopefully the people that paid twice can get refunded without too much trouble.

[ZRomper 42]

On 5/13/2023 at 7:29 PM, jm1409 said:

As of today, my NVC CEAC portal now is showing Paid again on both fees. So bizarre.

Same here, 🤪

The payment processed date is blank, but it now says it's paid.

[TroyTray 3]

Has anyone who has paid twice heard anything new about duplicate refund?

[TroyTray 3]

On 5/12/2023 at 10:09 AM, MaxThai said:

UPDATE: 

 

Well, thats not a great response. So, I just paid again. Let’s see what happens in 2-3 business days. 

Did you get a refund for your original payment?