Japan Police Certificate Rejected by NVC

[melissaroo 4]

Hello everyone! My husband (beneficiary) and I have applied for IR-1, and our case is currently at NVC. Today, we received a message regarding his Japan police certificate that he uploaded to the CEAC website: "Please replace this with an acceptable police certificate from a correct issuing authority. Please use our Document Finder at https://nvc.state.gov/find for acceptable documents guidelines."

 

When my husband went to the prefectural police headquarters to obtain his Japan police certificate, they informed him that he couldn't open the sealed envelope--that he needed to keep it sealed and take it as such to his interview. We also checked the NVC website, and it says the same thing regarding Japan police certificates: "Japanese Police Certificates are issued in a sealed envelope. If the seal is broken, the certificate is considered invalid. Visa applicants should not open a sealed envelope containing a Police Certificate. The applicant must bring the original Police Certificate in a sealed envelope to the U.S. Embassy/Consulate at the time of his/her interview. Applicants should only send a photocopy of the sealed envelope to the National Visa Center, but not the actual police certificate itself." (https://travel.state.gov/content/travel/en/us-visas/Visa-Reciprocity-and-Civil-Documents-by-Country/Japan.html)

 

So, I'm not sure what's the problem. The photocopy of the envelope is clear and legible. On the envelope, it's indicated that it's a "Certificate of Criminal Record" for my husband from the "________ Prefectural Police Headquarters," and it also states "To be opened by the addressee only." The addressee is indicated as "The Authorities Concerned, United States of America."

 

What do we need to do? Do we need to contact NVC? Or re-upload the photocopy of the envelope and indicate what's stated on the NVC website regarding Japan police certificates?

 

 

[Chancy 6,241]

On 3/29/2023 at 9:25 PM, melissaroo said:

re-upload the photocopy of the envelope and indicate what's stated on the NVC website regarding Japan police certificates?

 

^This.  Also upload a letter referencing the Reciprocity page for Japan and how the envelope scan shows that it is from the correct issuing authority.

 

[melissaroo 4]

On 3/31/2023 at 4:19 AM, Chancy said:

 

^This.  Also upload a letter referencing the Reciprocity page for Japan and how the envelope scan shows that it is from the correct issuing authority.

 

Oops, I'm so sorry, I forgot to actually say thank you!!! Did exactly what you said and our case got DQ'ed earlier this month! (The police certificate with the Reciprocity page reference was easy enough to upload, but my husband also needed to obtain the unabridged version of his birth certificate from Brazil, so that took about a month to actually get and then translate.)

 

His interview has been scheduled for July, so now we're in the process of preparing for his interview as well as scheduling his medical exam.

[pushbrk 12,870]

On 3/31/2023 at 10:19 PM, Chancy said:

 

^This.  Also upload a letter referencing the Reciprocity page for Japan and how the envelope scan shows that it is from the correct issuing authority.

 

Yes.  NVC staff makes mistakes.  This is how you deal with them.

[Pawan Khatri 0]

On 3/31/2023 at 8:04 PM, Chancy said:

 

^This.  Also upload a letter referencing the Reciprocity page for Japan and how the envelope scan shows that it is from the correct issuing authority.

 

Hello, How do you upload a letter at the CEAC site along side PCC? Should I combine letter and PCC into one single PDF? Thank you in advance.

On 5/28/2023 at 2:02 AM, melissaroo said:

Oops, I'm so sorry, I forgot to actually say thank you!!! Did exactly what you said and our case got DQ'ed earlier this month! (The police certificate with the Reciprocity page reference was easy enough to upload, but my husband also needed to obtain the unabridged version of his birth certificate from Brazil, so that took about a month to actually get and then translate.)

 

His interview has been scheduled for July, so now we're in the process of preparing for his interview as well as scheduling his medical exam.

Hello, How do you upload a letter at the CEAC site along side PCC? How did you do it? Thank you in advance

[pushbrk 12,870]

1 hour ago, Pawan Khatri said:

Hello, How do you upload a letter at the CEAC site along side PCC? Should I combine letter and PCC into one single PDF? Thank you in advance.

Hello, How do you upload a letter at the CEAC site along side PCC? How did you do it? Thank you in advance

That will work.

 

[Pawan Khatri 0]

1 hour ago, pushbrk said:

That will work.

 

Thank you, Sir, for the prompt reply. I will do the same by combining the Letter and PCC into one PDF and uploading it to the PCC upload button of the CEAC website. 

[TBoneTX 45,259]

Issue in original thread has been resolved, and hijack post has been answered, so this thread is now closed to further comment.