Green card issued never received; I-551 stamp expired

[RAABT 1]

Hello! My husband had his I-130 CR1 spousal visa interview June 2021 and arrived in the US July 4, 2021. I paid the boarder fee the day before his plane arrived in Miami, FL. We received his social security card within two weeks of his arrival to the US. USCIS says his green card was mailed October 28, 2021, however it never arrived. When we looked up the tracking number it says: tracking number generated, package never received to postal facility. So I filed an I-90 for a replacement card and was awarded the free fee since they acknowledged that likely the green card was never created. 

We did use a lawyer to get my husband here as the embassy continued to claim it was shut down for COVID and it was in fact not. USCIS website says our case is still being reviewed by the Department of state and CEAC says awaiting interview to be scheduled by the embassy. He did receive an I-551 stamp from the embassy in his passport which has since expired. But I am thinking maybe using the lawyer made his case skip some entry tracks and perhaps we never made it to the person that clicks to print the card? 

We have been waiting for his I-90 case since September 2022. It has said "actively being reviewed" since October 2022. We did have an emergency embassy appointment in Miami because we needed some form of legal immigration status so my husband could get a driver's license. So they (very) reluctantly agreed to do another temporary I-551 stamp but they only gave us 6 months and it has since expired again. Does anyone have any suggestions?? We are so beyond frustrated. Obviously, he has a social security card and driver's license now but he can't use his passport to travel and we still have no word on a green card. We are starting the process of removal of conditions and I hope this isn't going to be a problem? 

[Allaboutwaiting 2,503]

Truly sorry you are going through this. 

 

Fortunately, USCIS is now issuing paper I-551's that they can mail to you - no need to go to your local office-.

 

Just call customer service and ask for one to be sent. 

 

Regarding replacement, you are still well within normal waiting times, as the average for I-90 is 20 months. 

[RAABT 1]

Thank you so much for replying! It's really been very frustrating!

I called USCIS at 800-375-5283 to attempt to talk to someone about a replacement I-551 stamp but the voice prompt says our case does not qualify for a new I-551 stamp (even though I answered yes to having an expired I-551 stamp and Green card never arrived) and we are unable to speak to anyone. Do I need another number? 

[Crazy Cat 41,985]

32 minutes ago, RAABT said:

Hello! My husband had his I-130 CR1 spousal visa interview June 2021 and arrived in the US July 4, 2021. I paid the boarder fee the day before his plane arrived in Miami, FL. We received his social security card within two weeks of his arrival to the US. USCIS says his green card was mailed October 28, 2021, however it never arrived. When we looked up the tracking number it says: tracking number generated, package never received to postal facility. So I filed an I-90 for a replacement card and was awarded the free fee since they acknowledged that likely the green card was never created. 

We did use a lawyer to get my husband here as the embassy continued to claim it was shut down for COVID and it was in fact not. USCIS website says our case is still being reviewed by the Department of state and CEAC says awaiting interview to be scheduled by the embassy. He did receive an I-551 stamp from the embassy in his passport which has since expired. But I am thinking maybe using the lawyer made his case skip some entry tracks and perhaps we never made it to the person that clicks to print the card? 

We have been waiting for his I-90 case since September 2022. It has said "actively being reviewed" since October 2022. We did have an emergency embassy appointment in Miami because we needed some form of legal immigration status so my husband could get a driver's license. So they (very) reluctantly agreed to do another temporary I-551 stamp but they only gave us 6 months and it has since expired again. Does anyone have any suggestions?? We are so beyond frustrated. Obviously, he has a social security card and driver's license now but he can't use his passport to travel and we still have no word on a green card. We are starting the process of removal of conditions and I hope this isn't going to be a problem? 

Include a copy of the I-90 in the I-751 package since a copy of the Green Card is normally required.  He can travel if he gets another ADIT stamp in his passport.  By the way, stamps are provided by USCIS, not consulates or embassies.  Good luck.  I hope he can get his actual Green card. 

[Ontarkie 14,313]

~~Moved to General Immigration Discussion, from IR1/CR1 P&P - the OP is past the Visa stage.~~

[Crazy Cat 41,985]

5 minutes ago, RAABT said:

Thank you so much for replying! It's really been very frustrating!

I called USCIS at 800-375-5283 to attempt to talk to someone about a replacement I-551 stamp but the voice prompt says our case does not qualify for a new I-551 stamp (even though I answered yes to having an expired I-551 stamp and Green card never arrived) and we are unable to speak to anyone. Do I need another number? 

USCIS has a new program where they mail  the ADIT stamp to you.  Call USCIS and say "Infopass".  That should connect you to a human.

Edited March 27, 2023 by Crazy Cat

[Mike E 11,741]

3 hours ago, Crazy Cat said:

USCIS has a new program where they mail  the ADIT stamp to you.  Call USCIS and say "Infopass".  That should connect you to a human.

https://www.uscis.gov/newsroom/alerts/uscis-announces-additional-mail-delivery-process-for-receiving-adit-stamp

[RAABT 1]

I truly thank all of you for your assistance! This was SO helpful- I will call USCIS today!! 

 

[Mike E 11,741]

1 hour ago, RAABT said:

I truly thank all of you for your assistance! This was SO helpful- I will call USCIS today!! 

 

To get s human to answer: call USCIS, say “info pass”, and request an ADIT be mailed per the process in https://www.uscis.gov/newsroom/alerts/uscis-announces-additional-mail-delivery-process-for-receiving-adit-stamp