My friend can’t submit documents and she’s the petitioner

[Ctavarez90 244]

Hey everyone. So I’m trying to help a friend that is having an issue on their CEAC portal. She went to request a joint sponsor and is still waiting on them to give her the go ahead and say he’s approved and she can start uploading his stuff. Which has already been a week which is weird because it usually only takes an hour or a few at the most. But not only that when she goes to try and upload her financial documents the page is redirecting her to her husbands civil documents page and won’t even take her to her financial page. She has sent inquiries to NVC and they have not responded with anything helpful. She’s getting frustrated because she wants to start this process so she can get DQ and be in line for an interview. Does anyone have any helpful information or experience this before???? 

[imadol 2]

I'm in the same boat. Did it ever fix for your friend, and how long did it take? It's only been a day for me after adding a joint sponsor, but I am unable to proceed because it keeps taking me to civil documents page. 

[Ctavarez90 244]

4 hours ago, imadol said:

I'm in the same boat. Did it ever fix for your friend, and how long did it take? It's only been a day for me after adding a joint sponsor, but I am unable to proceed because it keeps taking me to civil documents page. 

Yes eventually it fixed for her after about a week