How to complain about USCIS?

[PeachesMagee 62]

Unfortunately, there is no way to determine who is approved/processed before anyone else.

If you don't like that other people are approved before you, there'll be others who are upset that you were approved before them.

While you may not like what others are telling you, they're right.

I am a super boring person, and have a very boring FBI check, I'm sure. I was approved within a year.

Others may not be as boring as me, and require more background checks, or investigation....who knows.

[Tomalley 160]

4 minutes ago, PeachesMagee said:

Unfortunately, there is no way to determine who is approved/processed before anyone else.

If you don't like that other people are approved before you, there'll be others who are upset that you were approved before them.

While you may not like what others are telling you, they're right.

I am a super boring person, and have a very boring FBI check, I'm sure. I was approved within a year.

Others may not be as boring as me, and require more background checks, or investigation....who knows.

I just think some of the comments are not very friendly. I am just simply asking some ways to complain USCIS and I think I have a legit complaint. I called USCIS and they told me my cases were just waiting for my local office to schedule the interview. If that is the case, I don’t understand why people who applied after me got the interview before me. If they are investigating my case, at least they should tell me what is going on with my cases. Maybe it is online and anonymous, people can just be mean to others without any consequences.
 

I won’t reply to nasty and unfriendly comments anymore. It is not healthy. 

[Crazy Cat 41,811]

13 minutes ago, Tomalley said:

I just think some of the comments are not very friendly. I am just simply asking some ways to complain USCIS and I think I have a legit complaint. I called USCIS and they told me my cases were just waiting for my local office to schedule the interview. If that is the case, I don’t understand why people who applied after me got the interview before me. If they are investigating my case, at least they should tell me what is going on with my cases. Maybe it is online and anonymous, people can just be mean to others without any consequences.
 

I won’t reply to nasty and unfriendly comments anymore. It is not healthy. 

As long as you are within the normal processing time, you will, likely, not get any attention. I don't think there is anything you can do.  Patience is still the key. 

[Rocio0010 5,579]

52 minutes ago, Tomalley said:

My ROC has been 22 months 

This is not a competition of whose case is taking longer, but 22 months is not that long considering they are now taking up to 48 months to process cases. In fact, @Crazy Cat’s wife’s ROC took 44 months and I suspect it finally got looked at because she filed for N400. 
What I’m saying is, I doubt complaining will help and in fact, I’m sure they get at least a thousand complaints a day from different people in different parts of the world. And no, I can guarantee you they are not going to say “Oh, Tomalley has complained a lot, he’s obviously frustrated that we are approving newer cases first, let’s go and look at his case so he feels better”. No, unfortunately it doesn’t work like that. 
And yes, I do feel your frustration about the long wait because frankly, my case should take two hours at most to be approved. But I also feel that I was very lucky because my green card got approved without an interview (back in the day that was not the rule!) and in six months. So I feel that I’ve already been lucky and actually, it’s not like being a citizen is going to pose much of a difference for me.

 

So again, complaining will not work. Suing them will. However, suing them does not guarantee that you will be approved. It just guarantees that they will work with what they have. Have you thought that maybe your background checks are getting longer, and that by forcing their hand you’re getting into a denial?

[Rocio0010 5,579]

57 minutes ago, Tomalley said:

it takes so long to be a USC

It takes long because that’s when they really, really dig into your file. 

[Boiler 45,445]

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[Tomalley 160]

3 minutes ago, Rocio0010 said:

This is not a competition of whose case is taking longer, but 22 months is not that long considering they are now taking up to 48 months to process cases. In fact, @Crazy Cat’s wife’s ROC took 44 months and I suspect it finally got looked at because she filed for N400. 
What I’m saying is, I doubt complaining will help and in fact, I’m sure they get at least a thousand complaints a day from different people in different parts of the world. And no, I can guarantee you they are not going to say “Oh, Tomalley has complained a lot, he’s obviously frustrated that we are approving newer cases first, let’s go and look at his case so he feels better”. No, unfortunately it doesn’t work like that. 
And yes, I do feel your frustration about the long wait because frankly, my case should take two hours at most to be approved. But I also feel that I was very lucky because my green card got approved without an interview (back in the day that was not the rule!) and in six months. So I feel that I’ve already been lucky and actually, it’s not like being a citizen is going to pose much of a difference for me.

 

So again, complaining will not work. Suing them will. However, suing them does not guarantee that you will be approved. It just guarantees that they will work with what they have. Have you thought that maybe your background checks are getting longer, and that by forcing their hand you’re getting into a denial?

Personally, I think my case is very simple and easy. when I had my green card interview, the officer told me it was an easy case and she didn’t even ask me any questions but only what is your name, DOB, etc. I don’t understand what you mean by background check? Since they already checked me many times before when I applied for K1 and I-485.

[Rocio0010 5,579]

Wait, something doesn’t add up here… I was looking into your post history and apparently, you applied for N400 and had your interview in July 2019… that’s not 10 months from July 2019 til now…

and how on Earth is it that your ROC has been pending for 22 months and you applied for N400 in 2019?

 

For reference:

 

[Tomalley 160]

1 minute ago, Boiler said:

Contact Us
Email

Case assistance inquiries: cisombudsman@hq.dhs.gov
Public engagement and webinar inquiries: CISOmbudsman.PublicAffairs@hq.dhs.gov
Phone

1-855-882-8100 (toll free)
202-357-8100 (local)
Our hours of operation are Monday through Friday, 9 a.m. to 5 p.m. Eastern. We encourage you to email us if you are not able to reach us by phone.  

Please note: We have received reports that scammers sometimes use our phone number on caller ID. This is called spoofing, and it is illegal. If in doubt, let the call go to voicemail. We will always leave a voicemail. Also, we will never ask for your Social Security number, credit card information, or payment. Please report scammers directly to the Federal Communications Commission (FCC).   

Mailing address

Office of the Citizenship and Immigration Services Ombudsman
Department of Homeland Security
Mail Stop 0180
Washington, D.C. 20528
If you choose to send information to us by mail, please know that delivery may be significantly delayed due to security measures with the government mail system (even for overnight couriers and express mail).

Social Media

You can follow us on Twitter (@cisombudsman, https://twitter.com/cisombudsman), LinkedIn (www.linkedin.com/company/cisombudsman), and Facebook (www.facebook.com/cisombudsman).

Thank you. I appreciate your help! 

[Rocio0010 5,579]

Just now, Tomalley said:

Personally, I think my case is very simple and easy. when I had my green card interview, the officer told me it was an easy case and she didn’t even ask me any questions but only what is your name, DOB, etc. I don’t understand what you mean by background check? Since they already checked me many times before when I applied for K1 and I-485.

If your case is that easy then why have you been waiting for N400 since 2019 and you already had your interview?

[Tomalley 160]

1 minute ago, Rocio0010 said:

Wait, something doesn’t add up here… I was looking into your post history and apparently, you applied for N400 and had your interview in July 2019… that’s not 10 months from July 2019 til now…

and how on Earth is it that your ROC has been pending for 22 months and you applied for N400 in 2019?

 

For reference:

 

Hi, I had my i485 interview on July 2019. I applied i751 in May 2021. And applied N400 in 2022 May. 

[Crazy Cat 41,811]

Everyone you complain to will refer you to this below.  I see no justification for intervention, but I wish you luck in the future.

 

Edited March 7, 2023 by Crazy Cat

[Rocio0010 5,579]

3 minutes ago, Tomalley said:

Hi, I had my i485 interview on July 2019. I applied i751 in May 2021. And applied N400 in 2022 May. 

Gotcha. Sorry. 
 

whats the local field office for your N400?

[Tomalley 160]

16 minutes ago, Rocio0010 said:

Gotcha. Sorry. 
 

whats the local field office for your N400?

Orlando 

[Tomalley 160]

18 minutes ago, Crazy Cat said:

Everyone you complain to will refer you to this below.  I see no justification for intervention, but I wish you luck in the future.

 

Hi, thank you. But again people in Orlando applied later than me got their interview and citizenship so this process time is not accurate.

 

I will try different approach to complain. Maybe it won’t really help but I want to let the system know that it is an unfair system and they should fix it. My husband and I decide to write to the director of USCIS. Maybe also ask an immigration lawyer friend for help.  The director of USCIS should know how unfair the system is and as a federal agency, it is not right. Especially we are paying thousands of dollars and this is simply not right. I also will contact my senators and congressmen again for help and I want to know why my cases are not moving especial people behind me already got their interviews and citizenship.