Change phone number for OTP so I can log in?

[Reed1812 127]

Hello,

 

I am in the middle of my ROC and have been for some time (thanks SRC). I have been dragging my feet with the n400 and tried to get things moving today, the only thing is I cannot log in to USCIS because my phone number has changed.

 

I called USCIS and went through a process of updating my number. The representative said he had entered the data but will be receiving a call from Tier 2 within the next 7 days and gave me a reference number, before I could ask any questions he hung up.

 

Is this a normal process?

 

Regards

 

Reed

[Rocio0010 5,579]

Whats OTP?

[OldUser 6,563]

1 hour ago, Rocio0010 said:

Whats OTP?

One time password.

Allows signing in to website using password sent via SMS or email.

 

Edited January 19, 2023 by OldUser

[Reed1812 127]

I called back for clarification on this again. This time I was told the change has been made to my number and I would expect an e-mail confirmation, definitely not a phone call. The lady on the phone was totally dumbfounded as to why the first guy escalated this....

[OldUser 6,563]

So is this resolved @Reed1812? What steps did you take to resolve it?

[Reed1812 127]

16 hours ago, OldUser said:

So is this resolved @Reed1812? What steps did you take to resolve it?

Yes. Got the below e-mail after a couple of days, clicked the link and verified my phone number. All sorted

 

Thank you for your inquiry dated January 18, 2023.

 

 

If a USCIS online account exists with your credentials, reset instructions will be sent to the email address associated with the account. Please access the email within the next six hours and follow the instructions accordingly. If you do not receive the email, please check your junk email folder.

If you have any other questions, please visit the USCIS Contact Center, where you can access our online tools 24/7.

If you move, you must update your address with USCIS within 10 days using our online tool at uscis.gov/addresschange, and in your USCIS Online Account.

If you haven’t done so already, visit myaccount.uscis.gov to sign up for a USCIS online account where you can explore filing online, send us secure messages through your account inbox and get instant updates on the status of your case.

[Chancy 6,241]

*** Moved from ROC General Discussion to USCIS Service Centers forum, to be among other threads about USCIS online account access ***