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USCIS customer satisfaction questionnaire

By OldUser in General Polls

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USCIS customer satisfaction  

11 members have voted

  1. 1. How happy are you with USCIS?

    • 1
      4
    • 2
      0
    • 3
      0
    • 4
      0
    • 5
      1
    • 6
      2
    • 7
      2
    • 8
      1
    • 9
      0
    • 10
      1

4 posts in this topic

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Marieke H Proficient

Marieke H   2,496

Posted
Filed: Lift. Cond. (apr) Country: Netherlands
 Timeline
Posted

To clarify my vote, my experience and satisfaction varied for each process.

 

K-1: 4 (took long, and we got a very unclear RFE)

AOS: 4 (another RFE; my birth certificate in 12 languages needed an English translation, while English was one of the 12 languages on it...)

EAD/AP: 2 (horrible communication when I tried to expedite due to a job offer)

ROC: 10 (relatively quick, biometrics and interview waived; this was during COVID)

 

Average score: 5

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SalishSea Grand Master

SalishSea   17,801

Posted
Filed: Lift. Cond. (apr) Country: New Zealand
 Timeline
Posted

What are the options for those who would like to switch from USCIS to another service for our immigration needs?

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TBoneTX Grand Master

TBoneTX   45,251

Posted
Filed: Citizen (apr) Country: Ecuador
 Timeline
Posted

You needed a zero, or negative numbers.

 

1 = I-129F

8 = AP/EAD/AOS

8 = ROC

7 = N-400

 

Consulate (not included above):  minus 999,999,999,999,999,999,999,999

06-04-2007 = TSC stamps postal return-receipt for I-129f.

06-11-2007 = NOA1 date (unknown to me).

07-20-2007 = Phoned Immigration Officer; got WAC#; where's NOA1?

09-25-2007 = Touch (first-ever).

09-28-2007 = NOA1, 23 days after their 45-day promise to send it (grrrr).

10-20 & 11-14-2007 = Phoned ImmOffs; "still pending."

12-11-2007 = 180 days; file is "between workstations, may be early Jan."; touches 12/11 & 12/12.

12-18-2007 = Call; file is with Division 9 ofcr. (bckgrnd check); e-prompt to shake it; touch.

12-19-2007 = NOA2 by e-mail & web, dated 12-18-07 (187 days; 201 per VJ); in mail 12/24/07.

01-09-2008 = File from USCIS to NVC, 1-4-08; NVC creates file, 1/15/08; to consulate 1/16/08.

01-23-2008 = Consulate gets file; outdated Packet 4 mailed to fiancee 1/27/08; rec'd 3/3/08.

04-29-2008 = Fiancee's 4-min. consular interview, 8:30 a.m.; much evidence brought but not allowed to be presented (consul: "More proof! Second interview! Bring your fiance!").

05-05-2008 = Infuriating $12 call to non-English-speaking consulate appointment-setter.

05-06-2008 = Better $12 call to English-speaker; "joint" interview date 6/30/08 (my selection).

06-30-2008 = Stokes Interrogations w/Ecuadorian (not USC); "wait 2 weeks; we'll mail her."

07-2008 = Daily calls to DOS: "currently processing"; 8/05 = Phoned consulate, got Section Chief; wrote him.

08-07-08 = E-mail from consulate, promising to issue visa "as soon as we get her passport" (on 8/12, per DHL).

08-27-08 = Phoned consulate (they "couldn't find" our file); visa DHL'd 8/28; in hand 9/1; through POE on 10/9 with NO hassles(!).

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