Trouble uploading Civil documents to CEAC website

[ritbiv 95]

Hi,

I am trying to upload civil documents in the CEAC website but every time I am getting an error message that says unable to scan file. My files meet the criteria mentioned by the ceac website. I have tried diff browsers and different operating systems including iPhone androids and pc. Is anyone having the same issue?

Additionally I have another question. There is a section called photograph in the civil documents upload section. Do I have to upload the beneficiary’s passport size photograph in that section or is it something else?

 

 

Edited October 31, 2022 by Ontarkie
attachment removed, personal information showing

[JeanneAdil 6,442]

appears the document size exceeds the 2MB 

 

photo is passport style and size of bene (the ds 260 is for the intending immigrant visa application

 

https://travel.state.gov/content/travel/en/us-visas/visa-information-resources/photos.html

[Hohverdgguu 6]

I had this problem with several of the documents I uploaded. The solution was to keep trying uploading the same document several times, and eventually it worked. There seemed to be no pattern to which documents it struggled with and which went straight through. It took ages to add a joint sponsor because that required uploading multiple documents at once, and a different one failed each time. But we got there in the end. 

[Ontarkie 14,193]

~~Attachments have been removed as personal information was showing. Please do not post anything with personal information is visable.~~

[Updown28 0]

I am having the same issue. I keep getting below error. I have MSFT Edge, Chrome, and Safari.  

• Select a File: Webservice unable to scan file.

 

[Petertrano 0]

"Webservice unable to scan file" I have problems with this to download 2 pages!!!!!?!

[JeanneAdil 6,442]

If any of you try to download on weekend ,  we see issues 

maybe they update the system as we have seen in the past (from Friday midnight till Sunday midnight)