Error message Please enter the code as you see or hear it. on the Enter Entrant Information page

[Sergei Salnikov 0]

I go to the Enter Entrant Information form by following the link https://dvprogram.state.gov/ESC/CheckStatus.aspx and I fill in all the data correctly, but when I fill in the authentication code at the very bottom of the page to confirm that I am not a robot, I always get an error message that says: Please enter the code as you see or hear it. Please, tell me why this is possible if I filled in all the data correctly?

Edited October 16, 2022 by Sergei Salnikov

[Timona 4,208]

Try different browser 

[Sergei Salnikov 0]

2 minutes ago, Timona said:

Try different browser 

I tried Safari, Chrome, firefox, but unfortunately it didn't help☹️

[Timona 4,208]

Try tomorrow..probably too much traffic 

[Sergei Salnikov 0]

Just now, Timona said:

Try tomorrow..probably too much traffic 

I've been trying for several days at different times, but maybe you're right. thank you!

[Merzad 0]

Hello everyone, I am having the same issue. I entered all the required information including the Authentication code, correctly but I clicked Submit, getting the following error : 
"Please enter the code as you see or hear it.".. 

[Chancy 6,243]

*** Moved from NVC forum to Diversity Visas forum ***

 

[vjusr 0]

The same issue with different browsers on different devices.

Stuck at Please enter the code as you see or hear it.

[Traian 0]

I am having the same issue here

[Pheha 1]

Seems like we all are having the same error/issue. No one so far has given an answer to this. So i urge you all to send a complaint directly to the respective email address . However, i suspect that there is a problem in the website (a bug). Have you guys tried "Forgot Confirmation Number" link? that too doesn't work, especially if you set the current year. Pretty convinced its a bug which has been there for a week or so. Else, lets all check again after a week or so. 
 

Kentucky Consular Center (KCC) - KCCDV@state.gov

Email: KCCDV@state.gov You must include your name, birthdate and case number exactly as they appear in the Entrant Status Check (ESC) website.  Ref:  https://travel.state.gov/content/travel/en/contact-us/us-visas.html#:~:text=Kentucky%20Consular%20Center%20(KCC),Status%20Check%20(ESC)%20website.

[Pheha 1]

For those who don't know - this problem is now solved. the website works again.