How to speak to someone regarding not getting back my certificate of naturalization?

[theImmigrantGuy 7]

I sent it along the application through USPS and got my passport on 20th of May. I haven't received my certificate back. I email NPIC@state.gov but got an automated email with a few useless links.

 

I tried calling them but the menu options don't let you speak to someone. 

 

What should I do? Should I assume it's lost? Is there a way to contact them?

 

Thank you.

[Dashinka 24,635]

Personally, I would check with the post office you used for the application first.  Could be lost in the mail.

 

Good Luck!

[Dashinka 24,635]

This thread may be helpful as well.

 

 

[Chancy 6,242]

*** Moved from US Citizenship General Discussion to What to do now that you are a US citizen, where similar topics are discussed ***

 

[chi6488 94]

I will post the address I was sent to request my wife's certificate tomorrow when I get to the office.  I had typed the request on my work laptop that day

[chi6488 94]

[chi6488 94]

US Dept. of State

Charleston Passport Center

45132 Mercure Circle

PO Box 1031

Sterling, VA 20166-1031

[theImmigrantGuy 7]

@chi6488

Thank you. Did that actually work? Have you received your CoN, or any response?

[eric_and_teresa 10]

On 8/9/2022 at 9:41 AM, theImmigrantGuy said:

I sent it along the application through USPS and got my passport on 20th of May. I haven't received my certificate back. I email NPIC@state.gov but got an automated email with a few useless links.

 

I tried calling them but the menu options don't let you speak to someone. 

 

What should I do? Should I assume it's lost? Is there a way to contact them?

 

Thank you.

Oh boy,  I am starting to worry about my certificate not coming back and it's only been two weeks. When we applied for my son's passport his birth certificate came back right away. I dont understand how this can happen with such an important document. Please do post any updates.