Not receiving electronic (SMS/email) from USCIS

[crobot 23]

I-129F form submitted in June, 2021.

NOA1 was received June 7, 2021

NOA2 was received July 28, 2022.

 

A paper copy of the approval arrived by mail for both NOA1 and NOA2. However, I (petitioner) received no text or email notifying us of NOA2 - we found out because we were manually checking our case status daily.

 

The G-1145 "e-Notification of Application/Petition Acceptance" was provided with my email and phone number. I've confirmed that the form was filled out with the correct information. I have a my.uscis.gov account, and I added our case to it immediately after receiving NOA1. I've confirmed that both my email and mobile number are listed under Account Settings and that Notification Preferences is set to "Email and mobile".

 

I've looked through my Gmail inbox as well as spam folder, seemingly the only USCIS email I've received was the "Email confirmation instructions" email from myaccount@uscis.dhs.gov back when I set up the account. I seem to recall getting a text from USCIS for NOA1, but that was over a year ago and is not on my phone any longer (may have deleted it, may be misremembering).

 

A few questions:

 

• Is this unusual, or just SOP when dealing with USCIS? Common issue? Any suggested fixes?
• What is the email address that USCIS case notifications typically come from
• Is it worth it to contact USCIS? In my experience troubleshooting "I didn't get the email you sent" is almost always futile, especially when you're certain sure looked everywhere for it and didn't screw anything up...

 

Just trying to get an idea if this is a common occurrence, if there's any fixes, if I should be worried that we're never going to get any sort of electronic updates on our case, or if I should just consider this par for the course and not worry about it.

 

Thanks!

[Pleasework89 47]

I also submitted G-1145 and did not receive any email notification of package being received. The only reason I found out my package was received was because it had tracking through USPS and then the receipt came through the mail. I checked my email (both inbox and spam folders) constantly before and after the letter came waiting for the email notification but NOTHING. It happens to a lot of people...but other people DO get a text/email from USCIS with their receipt number.