cgi federal interview scheduling process

[Bahrainexpat 12]

All,

I am in the process of assisting my beneficiary fiancé to schedule her visa interview here in Bahrain where we both live/work. The cgi federal website they use on traveldocs seems to be a bit buggy. I jumped the gun a bit and made a profile using my own email as petitioner, but she also made one using her email(beneficiary). So that created an IT issue where the system thinks there are duplicate profiles with the same info, specifically I am trying to correct 'country of birth' on my beneficiary/fiance's profile to match her passport, as it defaults to the country where the embassy you're using(Bahrain), and she is from the Philippines. I updated all of the info on my own profile to remove any identifying information tied to her, but her beneficiary profile gives an error when trying to change 'country of birth' claiming it matches my own profile of info. There is no option to delete my own login profile(at least not from what I can see). We submitted a 'provide feedback' trouble ticket this evening through the cgi system under her login. My question is, how quick in your experience are the people who run the cgifederal system to respond/correct any IT issues? The email we received says 1-2 business days, just want to verify that is correct.