Potentially worrying mistake made by NVC?

[George99 12]

We paid all fees and submitted all documents for both I-864 and DS-260 on June 1 in support of application for IR1 immigrant visa for my wife. I did notice upon receipt by NVC that they had made a location mistake with the interviewing consulate (listed as Tokyo and should have been Naha Okinawa). As a result, I sent a request through the public enquiry website requesting them to change the interviewing consulate back to Naha from Tokyo, as I requested Naha on the I-130. Last week I received an email from NVC that stated they had changed the consulate per my request long ago, but that now we had a new case ID and Invoice ID. I am unable to log in with the new ID, but can log in with the old ID and invoice.

 

I am greatly concerned that this is a big screw up creating two cases, and that NVC will mix this up leading to delays. I do not want to send another enquiry by the public website as that takes a month to get an answer, and I am not keen to sit on the phone on hold for hours from Japan either.

 

I was just wondering if anyone had experienced a similar situation and can advise whether I should be concerned and call or not?

[Troy B 223]

You might want to ask in the Asia East and Pacific regional group,  most countries only have 1 IV Unit,  Japan seems to be a special case.

[Family 4,014]

NVC suspended their telephone inquiries as of May . https://travel.state.gov/content/travel/en/News/visas-news/nvc-public-inquiry-telephone-line-suspension.html
 

Are they back up?