What is an effective way to file a complaint against NVC and U.S embassy?

[PWB 213]

I do understand the frustration with the "system" and can offer this;  When the embassy in the Philippines tried to send my wife for a third physical and returned her passport when the second physical was  at the embassy,  but apparently  they were to lazy to look for it.  I called the embassy and was told she needed to make an appointment  with St. Lukes.  When I told them they had her completed physical and they should process her visa they pretty much called me a liar.  I immediately contacted my State Senator, Senator Ted Cruz, and his office went to work.  The embassy called my wife and told her to return the passport and three day after that she got her visa.  You can read here that involving your Senator is a waste of time, well it worked for me.  As a side note St. Lukes required my wife to go through the sputum protocol two times which resulted in an almost one year delay, caught up in covid, in getting the visa.  When she arrived in the U.S. she had to be tested by the State Health Department, she had negative results, no evidence of TB.  We went to a private pulmonologist doctor and he did testing and x-rays. He stated in his report that there was no evidence of TB.  Frustrated you bet,   If you have a valid complaint let your voice be heard.    

[SalishSea 17,843]

6 hours ago, ROK2USA said:

OP's worries are unfounded. 

You cannot access any of the petitioner's documents after they've been submitted to CEAC.

I tried today and I was shown a "this document is not viewable because it contains sensitive information" message.

Outrage and paranoia based on not understanding how it works.

[Family 4,011]

Try to formulate your “ complaint “ to be less Karen-seque , less of a  theoretical breach …not saying you should put on a White Hat or scour the dark web, mind you…but to be effective, see if OIG will acknowledge your perceived vulnerability.  Enough info in this link on various depts who safeguard the government’s cybersecurity:https://www.oig.dhs.gov/sites/default/files/assets/2020-09/OIG-20-71-Sep20.pdf