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Ironjobi

Tier 2 officer

By Ironjobi in USCIS Service Centers

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meladee Explorer

meladee   160

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Filed: K-1 Visa Country: United Kingdom
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I found this information online: https://www.uscis.gov/policy-manual/volume-1-part-a-chapter-3

 

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Tier 1 – Tier 1 is the first level of live assistance. Tier 1 staff members, who are contract employees, provide basic case-specific and general non-case-specific information. These responses follow a formatted script.

 

Tier 2 – If Tier 1 is unable to completely resolve an inquiry, the call may be transferred to the Tier 2 level of live assistance to be answered by a USCIS officer.

 

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powerpuff Veteran

powerpuff   6,649

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Filed: Lift. Cond. (pnd) Country: Kazakhstan
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~~ Topic moved from K1 forum to USCIS forum as the question is about USCIS, not K1 specifically ~~
 

Answering inquiries of those calling USCIS more in depth compared to Tier 1.

 

 

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