Wrong country on USTravelDocs

[chivaschivas 33]

Hey guys. Ran into a problem with USTravelDocs - I previously had an account tied to Ukraine, but now that's of course out of the window.

 

I tried creating a new account to schedule an interview in Germany with a different email - it automatically redirects me to my Ukrainian account.

 

Anyone faced a similar problem? Is there anything that could be done? Thank you!

[marpolsdofer 7]

On 4/15/2022 at 5:23 PM, chivaschivas said:

Hey guys. Ran into a problem with USTravelDocs - I previously had an account tied to Ukraine, but now that's of course out of the window.

 

I tried creating a new account to schedule an interview in Germany with a different email - it automatically redirects me to my Ukrainian account.

 

Anyone faced a similar problem? Is there anything that could be done? Thank you!

We had this problem when the case was transferred from Moscow to Warsaw. After we had to reschedule the interview we was not able to log on. We called Warsaw and told us to  contact Moscow. After contacting them they had to release it and the set it up under Warsaw.

[slavaskii 886]

Precisely as said before, call the original country's TravelDocs hotline and they'll transfer you. It should be immediate, I had it done over the phone and it was never an issue again. Be aware, though, that if there was an 'old' DS-160 associated with the account it may get lodged into the account and you'll have to call to override that later (super confusing but apparently a simple fix).

Edited April 26, 2022 by slavaskii

[chivaschivas 33]

On 4/26/2022 at 3:57 AM, slavaskii said:

Be aware, though, that if there was an 'old' DS-160 associated with the account it may get lodged into the account and you'll have to call to override that later (super confusing but apparently a simple fix).

Damn, that's something I wouldn't have thought of at all. What would I do without this forum, honestly. Is there any way to check if there's an "old" DS-160 lodged in?

 

Also, if anyone in the future encounters the same problem - my issue was fixed after two emails and half a day spent on live chat waiting for a customer support rep. After I sent a second email, they confirmed my account country was changed to Germany. In the most millennial fashion I hate talking on the phone so I was trying really hard to get it done through Live Chat  Don't bother, send emails or call straight away.