Green card lost in mail

[kgardnr 5]

We had our interview in April 2021, and got the approval letter April 29th. We got a notification from USCIS that the green card was delivered in early May, but we never received it.

 

We submitted a complaint with USPS and never heard anything.

 

We submitted an i-90 to apply for a replacement but it seems like that could take up to a year. The USCIS website estimated 3 months, which has come and gone.

 

We tried calling to schedule an appointment for an i-551 stamp but were told we don't meet the criteria. 

 

Does anyone have advice on what we should do next? It seems like this is a common problem, and I hope the only answer isn't to just keep waiting to see if the card shows up?

[Mike E 11,739]

9 minutes ago, kgardnr said:

Does anyone have advice on what we should do next? It seems like this is a common problem, and I hope the only answer isn't to just keep waiting to see if the card shows up?

The card is never showing up. 
 

If you have travel plans, need an I-551 for I-9 verification  or need state ID / DL you qualify for an I-551 stamp.  If so, call USCIS, say info pass, and ask for an appointment to get an I-551 stamp.  
 

 

[kgardnr 5]

Thank you Mike! We said infopass on the phone and they said we don't meet the current criteria. I will try again and report back.

[igoyougoduke 1,656]

7 minutes ago, kgardnr said:

Thank you Mike! We said infopass on the phone and they said we don't meet the current criteria. I will try again and report back.

have you tried checking if green card was returned by USPS back to USCIS. you might be able to track using tracking number 

[Mike E 11,739]

9 minutes ago, kgardnr said:

Thank you Mike! We said infopass on the phone and they said we don't meet the current criteria. I will try again and report back.

Do you have planned travel, a pending I-9, or an DL that needs to be renewed? If not, you don’t meet the criteria. 

[kgardnr 5]

1 hour ago, igoyougoduke said:

have you tried checking if green card was returned by USPS back to USCIS. you might be able to track using tracking number 

It wasn't returned, it was marked as delivered, but we never received it.

1 hour ago, Mike E said:

Do you have planned travel, a pending I-9, or an DL that needs to be renewed? If not, you don’t meet the criteria. 

Yes, my husband is applying for a driver's license, so that's good to know. Thank you again!

[Crazy Cat 41,851]

1 hour ago, kgardnr said:

Thank you Mike! We said infopass on the phone and they said we don't meet the current criteria. I will try again and report back.

Call for an infopass, and tell them you are planning to travel.  That is criteria.  You can get an ADIT stamp.  In September, I called for my wife.  Within 24 hours, she had a stamp in her passport.