The dreaded DS-5535 thread for Montreal. Post here and support each other (split)

[Frankphoto 51]

Consulate received my wife's passport yesterday. Of course now it is the weekend, but still checking CEAC status again; for now still refused, last update Feb 2. Really hope to see some movement on this next week. 

[wa1756 0]

2 hours ago, Frankphoto said:

Consulate received my wife's passport yesterday. Of course now it is the weekend, but still checking CEAC status again; for now still refused, last update Feb 2. Really hope to see some movement on this next week. 

My wife's passport is still stuck in Canada post in Richmond, BC, I already contacted the customer service many many times, now I do not know what to do ? Any people have any ideas ??

Thanks

 

[DGF 730]

On 2/22/2022 at 5:32 PM, GraceFace33 said:

Alright everyone we are officially in the US and ready to start our lives in Seattle!

Late to this but welcome to Seattle (and the US of course!)

[GraceFace33 35]

30 minutes ago, DGF said:

Late to this but welcome to Seattle (and the US of course!)

Thank you!! Freezing here!

[From_CAN_2_US 1,106]

5 hours ago, wa1756 said:

My wife's passport is still stuck in Canada post in Richmond, BC, I already contacted the customer service many many times, now I do not know what to do ? Any people have any ideas ??

Thanks

 

Sorry to hear that. What has the response been from customer service? Have they provided an explanation why it is in BC?

[wa1756 0]

2 hours ago, From_CAN_2_US said:

Sorry to hear that. What has the response been from customer service? Have they provided an explanation why it is in BC

No explanation, only  say monitoring and investigation, and promise to do something on it. But nothing happens on it. Very frustrating.

[Danii 312]

20 minutes ago, wa1756 said:

No explanation, only  say monitoring and investigation, and promise to do something on it. But nothing happens on it. Very frustrating.

Sorry if you've already answered this, but have you submitted a public inquiry to the consulate? They tend to reply to these emails faster than the ones sent to their direct email and with more detail. Honestly, I also think you should consider getting your senator/congress rep involved. Let them know that they've essentially misplaced your passport and that it's on the other side of the country for no reason. This seems like more of a case where they can help directly and can put pressure on the consulate. The consulate should not be forgetting about your case and make it a priority to find asap, this is really ridiculous

Edited February 28, 2022 by Danii

[ice-qube 648]

30 minutes ago, Danii said:

Sorry if you've already answered this, but have you submitted a public inquiry to the consulate? They tend to reply to these emails faster than the ones sent to their direct email and with more detail. Honestly, I also think you should consider getting your senator/congress rep involved. Let them know that they've essentially misplaced your passport and that it's on the other side of the country for no reason. This seems like more of a case where they can help directly and can put pressure on the consulate. The consulate should not be forgetting about your case and make it a priority to find asap, this is really ridiculous

Just a question, what is really the difference between the direct email and the "public inquiry"?

[Danii 312]

18 minutes ago, ice-qube said:

Just a question, what is really the difference between the direct email and the "public inquiry"?

They claim that they aim to reply to the public inquiry in 2 business days, but that's about it. I did find that they replied to that a lot faster than regular inquiry. I had sent them a few emails over the course of 2-3 weeks about a certain problem and got no response, but they replied to the public inquiry in 1 day. 

[Federico 147]

2 hours ago, ice-qube said:

Just a question, what is really the difference between the direct email and the "public inquiry"?

In your situation if you contact them use both methods. After 3 month waiting I decided to go trough public inquiry, the answer was a copy/ paste message, so I did email them, answer was basic but different. 

[ohmygod 60]

22 hours ago, wa1756 said:

My wife's passport is still stuck in Canada post in Richmond, BC, I already contacted the customer service many many times, now I do not know what to do ? Any people have any ideas ??

Thanks

 

good luck to everyone in the waiting game!  Hopefully we all see some progress this week. 

 

[Hello100 50]

Has anyone here filed mandamus?

[wa1756 0]

13 hours ago, Danii said:

Sorry if you've already answered this, but have you submitted a public inquiry to the consulate? They tend to reply to these emails faster than the ones sent to their direct email and with more detail. Honestly, I also think you should consider getting your senator/congress rep involved. Let them know that they've essentially misplaced your passport and that it's on the other side of the country for no reason. This seems like more of a case where they can help directly and can put pressure on the consulate. The consulate should not be forgetting about your case and make it a priority to find asap, this is really ridiculous

l also sent a public inquiry to the consulate, so far there is not response yet. As your suggest, I will try to contact the congressman to see whether they can help. 

Thank you very much for your reply !!

[Banoo999 9]

Hi everyone

Is the ISSUANCE the last step?

 

[From_CAN_2_US 1,106]

28 minutes ago, wa1756 said:

l also sent a public inquiry to the consulate, so far there is not response yet. As your suggest, I will try to contact the congressman to see whether they can help. 

Thank you very much for your reply !!

I can’t think of anything else You can do, except calling Canada post (if they are the ones who are delivering) and requesting an escalation of your case…. 
 

So terribly irresponsible of them!!!