Passport issue: Last name and first name reversed

[etrangais 947]

This sounds crazy but it is true, and I hope it will not turn into a nightmare:

I sent my passport for a renewal and I only requested routine service since I don't have any travel plans in the foreseeable future.

Up until today (4 weeks from when I sent in the application), the status update showed Not available.

I called the 1-877-487-2778 number to request an expedite and pay for it, the agent could not locate my application at first, but when I gave her my full SSN number, she told me that the application has my last name and first name reversed.

She transferred me to another agent to fix it, just to find out that they can't fix it.

my question is: are they really going to issue a passport with the last name and first name reversed? they have my old passport and it is correct?

how big of an issue is it?

Thank you all for your replies

 

[arken 4,197]

Anything is possible. In the event the passport is issued with wrong first and last name, you will need to reapply for the passport but don't need to pay the fees.

[etrangais 947]

if that's the case, I would surely hope they super huper expedite if I have to re-apply 

Edited October 13, 2021 by etrangais

[JeanneAdil 6,498]

why that #?

 

Albany Recreation & Cmnty Service

(877) 487-2778

1249 Marin Ave, Albany CA 94706

[etrangais 947]

I sent them an email to NPIC@state.gov and received an automated reply. The number was listed in the email. go figure

Anyway, I called again and the agent this time laughed at the issue and she told me she will be adding a note for "them" to fix it.

I went ahead and paid for the expedite ($60 + $17.5 for 2-day shipping).

 

I hope this does not turn into a fiasco

[etrangais 947]

Passport was issued and shipped over the weekend. Due to be received today.

Hope fully the mistake was fixed and the story ends here.

I'll keep you all posted

[etrangais 947]

Received passport and it was correct. No issues with it. Turned out to be a no-issue.

 

By the way, it is the new passport design