Please help

[Public Charge 101 10]

Hello I hope everyone is doing well today.

I was hoping that someone here can help me. I submitted the document that the NVC has asked for but it says NOT SUBMITTED. I'm I doing something wrong...thank you in advance

[pushbrk 12,801]

3 hours ago, Public Charge 101 said:

Hello I hope everyone is doing well today.

I was hoping that someone here can help me. I submitted the document that the NVC has asked for but it says NOT SUBMITTED. I'm I doing something wrong...thank you in advance

Submitting documents is a two step process.  Maybe you uploaded but did not push the submit button after uploading.

[Public Charge 101 10]

5 minutes ago, pushbrk said:

Submitting documents is a two step process.  Maybe you uploaded but did not push the submit button after uploading.

Okay so does it have to say submitted right?

[pushbrk 12,801]

1 minute ago, Public Charge 101 said:

Okay so does it have to say submitted right?

After you upload, there will be a button to push labeled "submit".  Use it.

[Public Charge 101 10]

1 hour ago, pushbrk said:

After you upload, there will be a button to push labeled "submit".  Use it.

Thank you

[Public Charge 101 10]

4 minutes ago, Public Charge 101 said:

Thank you

It says uploaded where I submitted the documents but once I go on the website it says not submitted

[Redro 4,611]

 

 

8 minutes ago, Public Charge 101 said:

It says uploaded where I submitted the documents but once I go on the website it says not submitted

Check out this guide. 

https://travel.state.gov/content/travel/en/us-visas/immigrate/the-immigrant-visa-process/step-8-scan-collected-documents/step-9-upload-and-submit-scanned-documents.html

[Public Charge 101 10]

3 minutes ago, Kor2USA said:

 

 

Check out this guide. 

https://travel.state.gov/content/travel/en/us-visas/immigrate/the-immigrant-visa-process/step-8-scan-collected-documents/step-9-upload-and-submit-scanned-documents.html

Thank you sooo much

[pushbrk 12,801]

2 hours ago, Public Charge 101 said:

It says uploaded where I submitted the documents but once I go on the website it says not submitted

You must both upload AND submit.  Submit them and they'll show as submitted,

[Public Charge 101 10]

7 minutes ago, pushbrk said:

You must both upload AND submit.  Submit them and they'll show as submitted

I got it submitted thank you both for your help I truly appreciate it 😊