RFE Response

[mary1993 1]

Hi fellow VJ members,

 

We received a RFE letter from Vermont Service Center for submitting additional proof regarding our marriage. The letter was received on July 8, 2021 and we were supposed to submit response by October 8, 2021. We compiled the necessary documentation and mailed it back to VSC on July 30, 2021. The correspondence was received by VSC on Aug 6, 2021. However,  when I go and check my case status online, it still requires me to respond to the RFE letter online by submitting the scanned copies of those documents. I tried uploading those on their portal but there is an error coming in during upload process. I reached out to USCIS technical team via chat feature but they did not respond me back. I tried calling them multiple times but the IVR system does not transfer my call to an actual representative and shuts my call down if I tried to bypass the system. Please advise how should I approach my case with USCIS as I am afraid that if they did not resume processing on our case due to non-submission of required documents, the petition will expire by Oct 8, 2021.

 

Any help will be greatly appreciated. Thanks

[portorusa 431]

Most likely Vermont did not have a chance to look at your submitted documents yet. The package is still sitting somewhere on the desk waiting to be reviewed. Don't worry, they will update it online as soon as they can..

[mary1993 1]

Thanks @portorusa. Do you know how can we reach a representative to talk to? It's very difficult to navigate their IVR system especially when it's not lenient to transfer over calls.

[Ericka Womack 33]

13 minutes ago, mary1993 said:

Thanks @portorusa. Do you know how can we reach a representative to talk to? It's very difficult to navigate their IVR system especially when it's not lenient to transfer over calls.

At every prompt just say “technical support” you may have to say it three or four times but it will eventually transfer you to a representative. Say it even when they ask you how you would like to receive the info…via text or email…respond with “technical support”

[mary1993 1]

11 minutes ago, Ericka Womack said:

At every prompt just say “technical support” you may have to say it three or four times but it will eventually transfer you to a representative. Say it even when they ask you how you would like to receive the info…via text or email…respond with “technical support”

Thanks @Ericka Womack

[portorusa 431]

I would try their chat system "Ask Emma". On their website it says, "USCIS will conduct system maintenance to the Contact Relationship Interface System (CRIS) on Wednesday, Aug. 25, at 11:30 p.m. through Thursday, Aug. 26, at 3:00 a.m. Eastern".

 

[mary1993 1]

I called them but the wait time is ridiculous. They asked me to wait for 82 mins. I think its all because of Covid related staff shortage at USCIS or maybe the influx of applications is too much.

[Carpe Vinum 2,327]

1 hour ago, mary1993 said:

I called them but the wait time is ridiculous. They asked me to wait for 82 mins. I think its all because of Covid related staff shortage at USCIS or maybe the influx of applications is too much.

It has always been that way (pre-covid). I fell asleep once on speakerphone hold))))

[Ontarkie 14,224]

~~Hijack post removed. PLease do not post questions for your own case in other member's threads.~~