Preparing for SSN application fight

[J+J 49]

The saga continues.  We are now trying to change my spouse's name on SSN card after marriage.

 

We are being told that we need to mail to the office all original documents, including foreign passport.  I told the woman at the office no way can we mail a foreign passport because if that gets lost it is irreplaceable.  She wouldn't budge.   Also told us that we cannot prove lawful presence with an AOS NOA1 (I-797), that we would need to mail the original EAD card when it arrives.  Refused to make an appointment for us to bring those docs in person, due to COVID.

 

So it's basically impossible to change the name on an SSN card at the moment without risking losing all original documents of my spouse in the mail.  Am I once again being misled by the SSN office?

[KayDeeCee 4,893]

On 9/24/2021 at 9:47 AM, J+J said:

The saga continues.  We are now trying to change my spouse's name on SSN card after marriage.

 

We are being told that we need to mail to the office all original documents, including foreign passport.  I told the woman at the office no way can we mail a foreign passport because if that gets lost it is irreplaceable.  She wouldn't budge.   Also told us that we cannot prove lawful presence with an AOS NOA1 (I-797), that we would need to mail the original EAD card when it arrives.  Refused to make an appointment for us to bring those docs in person, due to COVID.

 

So it's basically impossible to change the name on an SSN card at the moment without risking losing all original documents of my spouse in the mail.  Am I once again being misled by the SSN office?

https://secure.ssa.gov/apps10/reference.nsf/links/05262021015248PM

Edited September 28, 2021 by KayDeeCee

[J+J 49]

Wow, thanks for the link.  As I suspected, once again the SSN staff do not know their own policies.  Will call again and ask for a supervisor, thank you.