Has 'Ask Emma' been having connection problems this week? Had disconnected me twice after waiting for an hour and getting to a representative!

[chiks24 11]

The first time I was 36 in queue and the second time I was 16.

 

After being connected to a rep/agent, saying "hi" and being asked to verify name/DoB/address, it shows me "problems processing last request" and then the annoying Disconnected from Live Chat. Am I the only one experiencing this?

[AlaMike 231]

On 7/2/2021 at 5:52 PM, chiks24 said:

The first time I was 36 in queue and the second time I was 16.

 

After being connected to a rep/agent, saying "hi" and being asked to verify name/DoB/address, it shows me "problems processing last request" and then the annoying Disconnected from Live Chat. Am I the only one experiencing this?

Having the same issues today. Site connects to live agent then they disconnect before I can answer the question. It has happened 5 times in a row. Same response you have posted.

[Chancy 6,241]

*** Moved from AOS from Work/Student/Tourist Visas to USCIS Service Centers, where topics about USCIS communication channels are discussed ***

 

[Bill Hamze 89]

Bringing this thread back up - having the same problem. 3 times in a row. How did you get around this?