Unable to get a hold of a person while calling NVC

[AndyD 0]

I've received an email that my fiance's petition had been approved and is being sent to an embassy in China, where my fiance has been residing. The problem is - my fiance has to leave back to Russia in s few days as her Chinese visa is expiring, so I need to have NVC send the petition to an embassy in Russia instead, but I can't get thru to anyone at NVC. 

The prompt just says that all agents are busy, please try calling back at a later time, and hangs up. 

I tried emailing the via the public form on NVC web site, but it's been a week and I haven't gotten and response back.

 

Any ideas? Maybe a tip on good times to call NVC?

[SalishSea 17,949]

5 minutes ago, AndyD said:

I've received an email that my fiance's petition had been approved and is being sent to an embassy in China, where my fiance has been residing. The problem is - my fiance has to leave back to Russia in s few days as her Chinese visa is expiring, so I need to have NVC send the petition to an embassy in Russia instead, but I can't get thru to anyone at NVC. 

The prompt just says that all agents are busy, please try calling back at a later time, and hangs up. 

I tried emailing the via the public form on NVC web site, but it's been a week and I haven't gotten and response back.

 

Any ideas? Maybe a tip on good times to call NVC?

That is unfortunate, because there are no K-1 visas being conducted in Russia apparently.

 

Can she not extend the Chinese visa?

[gkyhdjr 2]

21 minutes ago, AndyD said:

I've received an email that my fiance's petition had been approved and is being sent to an embassy in China, where my fiance has been residing. The problem is - my fiance has to leave back to Russia in s few days as her Chinese visa is expiring, so I need to have NVC send the petition to an embassy in Russia instead, but I can't get thru to anyone at NVC. 

The prompt just says that all agents are busy, please try calling back at a later time, and hangs up. 

I tried emailing the via the public form on NVC web site, but it's been a week and I haven't gotten and response back.

 

Any ideas? Maybe a tip on good times to call NVC?

You might just need to keep calling. I called them around 2:30 pm one day and I got the same message, and I kept calling back every ten or so minutes. I think I finally got through to them around 3:00. But then I also had to sit on hold for 2 hours, so also be prepared for that. I would say you might just need to keep calling as much as possible, and hopefully one time you'll be able to get through. 

[AndyD 0]

Problem solved, I found another phone number (non immigrant visa) 603-334-0888. You press 1 when the print just starts talking and you get to the waiting queue. They were able to answer my questions re K-1 petition (basically told me that as the case has already been sent to the IS consulate in China, I have to contact the consulate directly for any changes)