Missed My Appointment Stuck Needing Consular Officer's Decision

[genesis13 3]

My spouse had previously received an NVC expedite back in October 2020, and in January we received a visa appointment scheduled for February 2021.  My wife was pregnant at the time and went that day to her doctor to see if it was safe to travel, and they then discovered complications with her pregnancy and advised her not to travel to the interview (she would have had to fly to Bogota, and it wasn't safe to fly).  We relayed this information to the embassy the same day which was weeks before the scheduled February appointment, and they responded that it was no problem and that we could simply email them when it was again safe for them to travel. 

 

Fast forward to May, and my wife gave birth to our daughter (praise God!).  The next day we emailed the embassy that it was safe to travel, and they sent us "Missed My Appointment" instructions that we completed that day.  The "Missed My Appointment" page stated it normally takes less than 5 business days and provided an email address to an ASA Contact Us email address, and I sent them an email on the 5th business days as well as several times since then.  However, my only replies have been auto replies stating if I have an expedited request to choose a regular appointment and then sign in to my account and select "Request Expedite".  

The website doesn't allow me to choose a regular appointment, and I've sent many emails to both the ASA Contact Us and the Bogota Embassy email addresses over the last month without replies other than the auto replies I mentioned.  I've called the call center numerous times about it, and they always say they can't help with this issue.  Does anybody have any advice as it has been sitting like this for over a month now, and it has been over two and a half years since we requested the visa in December 2018, and I badly want to bring my wife and newborn who is now over a month old to the states to be with me.

[jan22 3,056]

Congratulations on your baby daughter!  And, meanwhile, while waiting to sort out your wife's vusa issue, what are you doing to document the baby for travel to the US?

[genesis13 3]

@jan22

Thanks for the response and kind words!  I traveled there when she was born, and we were able to get my signature on the birth certificate and a Consular Report of Birth Abroad as well as a US Passport for the baby as she is a US Citizen at birth due to her having a US Citizen father.  While I was there we also worked with a notary to give the mother permission to travel out of country with the baby without me being present in case I'm not able to return to fly with them.

 

I sent a letter to my congressman today so I'm hoping that will help with the main issue, but I would love any other advice on how to get an actual person to acknowledge my emails to the embassy or ASA Contact Team.

[jan22 3,056]

Just now, genesis13 said:

@jan22

Thanks for the response and kind words!  I traveled there when she was born, and we were able to get my signature on the birth certificate and a Consular Report of Birth Abroad as well as a US Passport for the baby as she is a US Citizen at birth due to her having a US Citizen father.  While I was there we also worked with a notary to give the mother permission to travel out of country with the baby without me being present in case I'm not able to return to fly with them.

 

I sent a letter to my congressman today so I'm hoping that will help with the main issue, but I would love any other advice on how to get an actual person to acknowledge my emails to the embassy or ASA Contact Team.

Thanks for sharing this...I was concerned, as many believe the child can automatically travel with the mother.  Didn't want you to do all you're doing to get your wife's visa only to find out the baby needed documents, too.  But, you're taken care of that...good for you (and you got to spend time with your baby girl, an added bonus!).  Hope you get everything worked out for your wife soon.

 

[genesis13 3]

Thanks so much again.  It was definitely a blessing getting to be there for the birth, and I wouldn't want to imagine if I hadn't spent that time with her. 

 

However the way the months have turned into years already for this waiting process, I have a sickening sense that my case is going to stay where it is forever unless an actual human does something, and I have no idea how to get the person to do what they need to do.