Mum unable to travel despite adhering to rules

[Scandi 4,166]

Was she planning on a transfer in one of the "banned" countries on the way to the US?

[The Bloomies 7]

10 minutes ago, Scandi said:

Was she planning on a transfer in one of the "banned" countries on the way to the US?

No, it was a direct flight.

[The Bloomies 7]

Updating this thread because you’ve all been so helpful.

 

I just picked my mum and her husband up from the airport today! After being denied boarding, they filed a DHS TRIP case and were told it would be 10 days before they heard anything back. On day 14, they got a pretty generic email from DHS saying that they'd looked into the case and made the necessary amends, but not much else. From what I’ve read online, that’s pretty standard for security reasons. We probably won’t ever know what the reason was. But no matter—they made it in the end!

 

Thank you all for your help.