NVC lied to us??

[Ahmadba 1]

So originally in our welcome letter the NVC told us to mail our documents to them, so accordingly our attorney mailed them our documents just over a month ago. 

 

Then according to the NVC timeframe website we should have been DQ last week but we got nothing, so I called the NVC to check-up and then they told me that we were supposed to electronically process them and not mail them. I told them that it is not true and we should actually mail them according to the welcome letter and then they were like one second I will go talk to an supervisor. They came back after a while and they said maybe it is non-electronic processing and the supervisor will review it within 6 weeks and inform us! I told her that we should be done 1 week ago according to the NVC website and this is unacceptable, she said that it is usually faster than 6 weeks for supervisor review but couldn't even give me an estimate so I doubt it is true. 

 

What can we do? They told us to mail it in the welcome letter now they have changed their mind??? How so, we have it in writing. Can't we do anything but wait the 6 weeks or even longer.... Please advice me.

 

Thanks in advance.

[Chancy 6,243]

2 hours ago, Ahmadba said:

What can we do? They told us to mail it in the welcome letter now they have changed their mind??? How so, we have it in writing.

 

Did you not receive another letter from NVC about Immigrant Visa Case Creation?  That notice would have your NVC case number and invoice ID number.

 

The notice we received includes this line -- "Do not mail documents to NVC, even if you received instructions to mail documents to NVC in the past."

 

[Just Paul 4,595]

Take any timeframe given with a grain of salt.   Timelines and timeframes are just estimates and events rarely occur on time.  If the documents were tryley expected to have been mailed you will be in the slowest lane as they are vetted.  Once you get DQ then you get to wait until the consulate has an opening.  With Covid everything is backed up, people are remote working and even call center wait times are longer.

[JKLSemicolon 420]

6 hours ago, Chancy said:

 

Did you not receive another letter from NVC about Immigrant Visa Case Creation?  That notice would have your NVC case number and invoice ID number.

 

The notice we received includes this line -- "Do not mail documents to NVC, even if you received instructions to mail documents to NVC in the past."

 

Just to add to that, we did not receive any physical letter, only an email like the one described above.

 

@Ahmadba, did you ever receive a case creation email? How did you pay the fees, complete the DS-260, etc. if not through CEAC? And if you did use CEAC for some of the requirements but also mailed documents, do you still have a copy of what was mailed? I am wondering if at this point it might be faster to just upload the documents now, although you would want to clarify with NVC whether that is advisable.

[SalishSea 18,125]

14 hours ago, Ahmadba said:

this is unacceptable

Uh, this is the DOS, not Nordstrom.  You can't exactly take your business elsewhere.

[Ahmadba 1]

14 hours ago, Chancy said:

 

Did you not receive another letter from NVC about Immigrant Visa Case Creation?  That notice would have your NVC case number and invoice ID number.

 

The notice we received includes this line -- "Do not mail documents to NVC, even if you received instructions to mail documents to NVC in the past."

 

Nope, what we got is 

 

"Submit financial and supporting documents in one package to NVC. NVC'S mailing address can be found at https://nvc.state.gov/mail"

 

like we are 100% sure it should be mail, even our attorney is puzzled. very disappointing from their side. 

[Ahmadba 1]

13 hours ago, Paul & Mary said:

Take any timeframe given with a grain of salt.   Timelines and timeframes are just estimates and events rarely occur on time.  If the documents were tryley expected to have been mailed you will be in the slowest lane as they are vetted.  Once you get DQ then you get to wait until the consulate has an opening.  With Covid everything is backed up, people are remote working and even call center wait times are longer.

Yea they never gave us a good estimate for anything, we always keep waiting longer, I just only this once actually hope they finish it quicker than 6 weeks... now I think i'm no longer in normal queue but in supervisor review queue, which i'm not sure is good or bad, but yea we keep waiting and waiting no other option. In terms of consulate, I live in a  small country with no backlog or very little so I dont think this is an major issue like other countries.  

[Ahmadba 1]

7 hours ago, JKLSemicolon said:

Just to add to that, we did not receive any physical letter, only an email like the one described above.

 

@Ahmadba, did you ever receive a case creation email? How did you pay the fees, complete the DS-260, etc. if not through CEAC? And if you did use CEAC for some of the requirements but also mailed documents, do you still have a copy of what was mailed? I am wondering if at this point it might be faster to just upload the documents now, although you would want to clarify with NVC whether that is advisable.

 

everything we received was email, that was mailed to our attorney then forwarded to us. So nothing like the message above :/

 

We received a case creation that said the same thing. We paid our fees in the CEAC but we don't have an option to upload our documents there. like the tab most people have isn't available for us. We only can do the DS-260, pay IV fees and check attorney of record. 

 

We still have our originals, we only mailed copies. As to upload documents we can't. The whole issue right now is whether it is email processing or mail processing. Which we obviously have been told mail but now they decided not to do mail.. To upload again would make us wait again so not sure, but I'll check with our attorney. 

[Ahmadba 1]

2 hours ago, Jorgedig said:

Uh, this is the DOS, not Nordstrom.  You can't exactly take your business elsewhere.

Hahah unfortunately. If anything, they are the ones treating me like Nordstorm. Changing their minds like they are changing clothes.