Green card error

[Penguin_ie 5,993]

**** two threads on the same issue merged (please do not post more than once on a question/ issue- if you have additional info, post it as a reply to this, your original thread) and moved to the ROC forum as best suited for this question. ******

[dady12 12]

On 5/21/2021 at 10:47 PM, dady12 said:

I file online application to replace my greencard that came with error as CR1, i file to remove condition and was told to file i 90 that i suppose to have IR1 , i file i90 and i got RFE to submit the card ,i did not get the letter on mail so i have to print it from uscis online under document on my online account  and return the card to the uscis and check my statue updating to document received..but when i check under document online i saw this attachment 

Do any one have any knowledge on this?

[Villanelle 4,122]

1 hour ago, dady12 said:

I file online application to replace my greencard that came with error as CR1, i file to remove condition and was told to file i 90 that i suppose to have IR1 , i file i90 and i got RFE to submit the card ,i did not get the letter on mail so i have to print it from uscis online under document on my online account  and return the card to the uscis and check my statue updating to document received..but when i check under document online i saw this attachment

 

Do any one have any knowledge on this?

You did not get the letter in the mail.

 

You filed online and whatever they were trying to send you in the mail- probably the NOA or instructions on how to mail the card back- the document was returned to them by the Post Office as it was unable to be delivered to you. When a notice is returned to USCIS due to a problem with the address - USCIS closes the case because you need a valid address on file.

 

You are going to need to file the i90 again. You can use paper filing or online filing. You must enter a valid address and if you recently moved you need to fill out a change of address form with the Post Office.

[dady12 12]

1 hour ago, Villanelle said:

You did not get the letter in the mail.

 

You filed online and whatever they were trying to send you in the mail- probably the NOA or instructions on how to mail the card back- the document was returned to them by the Post Office as it was unable to be delivered to you. When a notice is returned to USCIS due to a problem with the address - USCIS closes the case because you need a valid address on file.

 

You are going to need to file the i90 again. You can use paper filing or online filing. You must enter a valid address and if you recently moved you need to fill out a change of address form with the Post Office.

Thank you for the info but my case statue read that they received the card that i mail to them but i saw this message on under document in the online account,my card is already recieved according to the statue ,the pdf file under the statue online show this message n

[dady12 12]

Just now, dady12 said:

Thank you for the info but my case statue read that they received the card that i mail to them but i saw this message on under document in the online account,my card is already recieved according to the statue ,the pdf file under the statue online show this message n

 

[dady12 12]

1 minute ago, dady12 said:

 

The online statue said they received my RFae and if they need anything from me they will inform me but i printed the RFE letter from the online filing and send the card with it

[dady12 12]

24 minutes ago, dady12 said:

The online statue said they received my RFae and if they need anything from me they will inform me but i printed the RFE letter from the online filing and send the card with it

It was received 17th on 18th i got this message on my online 

[Villanelle 4,122]

Just because you filed online doesn't mean they don't send you paper mail through the post office. As I said the wording you posted states on may 18 they administratively closed your request for i90 due to the fact that a piece of mail they tried to send you via US postal mail service was returned to them. 

 

So you filled out the i90 online April 13. And then on April 19th they RFEd and asked for you to mail the card back. You did and they got it. But they also mailed you some thing via the post office, most likely a paper copy of the RFE asking for the card. Whatever it was it was returned to them by the postal service. This can happen if the address is incorrect so the post office doesn't know where to deliver it or if the name it's addressed to is not attached to that address in their system so it's sent back to the sender rather than being placed in a mail box of an unrelated individual as it's sensitive do not forward mailings. When USCIS got the mail returned to them they administratively closed your i90 request on May 19th. 

 

Your i90 filing has been closed and rejected so you need to file it again.  You do not need to wait for the incorrect card to be returned to you and if there is a problem with your address they aren't even going to be able to mail it back to you nor send the corrected card in the future. 

 

Have you recently moved or changed your address? Was the address you filled out the i90 entered correctly? Do you currently get mail at said address with no issues?

 

You can file the i90 online again and if you get the RFE about sending the card you can respond with the info for when you sent it and explain how your first i90 request was closed and you didn't get the card back. You can also reach out to your local representative for assistance in filing the i90 if you need to. 

 

[dady12 12]

11 hours ago, Villanelle said:

Just because you filed online doesn't mean they don't send you paper mail through the post office. As I said the wording you posted states on may 18 they administratively closed your request for i90 due to the fact that a piece of mail they tried to send you via US postal mail service was returned to them. 

 

So you filled out the i90 online April 13. And then on April 19th they RFEd and asked for you to mail the card back. You did and they got it. But they also mailed you some thing via the post office, most likely a paper copy of the RFE asking for the card. Whatever it was it was returned to them by the postal service. This can happen if the address is incorrect so the post office doesn't know where to deliver it or if the name it's addressed to is not attached to that address in their system so it's sent back to the sender rather than being placed in a mail box of an unrelated individual as it's sensitive do not forward mailings. When USCIS got the mail returned to them they administratively closed your i90 request on May 19th. 

 

Your i90 filing has been closed and rejected so you need to file it again.  You do not need to wait for the incorrect card to be returned to you and if there is a problem with your address they aren't even going to be able to mail it back to you nor send the corrected card in the future. 

 

Have you recently moved or changed your address? Was the address you filled out the i90 entered correctly? Do you currently get mail at said address with no issues?

 

You can file the i90 online again and if you get the RFE about sending the card you can respond with the info for when you sent it and explain how your first i90 request was closed and you didn't get the card back. You can also reach out to your local representative for assistance in filing the i90 if you need to. 

 

Ok thank u but i called to customer services and they have me a call back to officer ,i prayed they open it again since they have my card with them

Just now, dady12 said:

Ok thank u but i called to customer services and they have me a call back to officer ,i prayed they open it again since they have my card with them

They said it going to be 14days so i am going to wait and see what officer will say

[sweetadams 138]

2 hours ago, dady12 said:

Ok thank u but i called to customer services and they have me a call back to officer ,i prayed they open it again since they have my card with them

They said it going to be 14days so i am going to wait and see what officer will say

Did you speak with a tier 2 officer when you called? I would suggest you ask to speak with a tier 2 officer who can better assist you. 

 

Good luck

[dady12 12]

2 minutes ago, sweetadams said:

Did you speak with a tier 2 officer when you called? I would suggest you ask to speak with a tier 2 officer who can better assist you. 

 

Good luck

He said tier 2 officer will call me back from now till 14days time so i prayed he is able to restore my file back..i so much appreciate your help,i believe what u said is the reason for the terminations

[sweetadams 138]

15 minutes ago, dady12 said:

He said tier 2 officer will call me back from now till 14days time so i prayed he is able to restore my file back..i so much appreciate your help,i believe what u said is the reason for the terminations

That is a pretty long time for a call back.... I know its been long since I spoke with USCIS customer rep, are you sure they put you in queue to speak with a tier 2 officer? It use to be pretty straight forward with a call back time ranging from 120 minutes to 480 minutes (my own maximum time). Although thing might have changed, when you call customer rep, ask to be transferred and the system will ask if you want to leave a call back number.

[dady12 12]

7 hours ago, sweetadams said:

That is a pretty long time for a call back.... I know its been long since I spoke with USCIS customer rep, are you sure they put you in queue to speak with a tier 2 officer? It use to be pretty straight forward with a call back time ranging from 120 minutes to 480 minutes (my own maximum time). Although thing might have changed, when you call customer rep, ask to be transferred and the system will ask if you want to leave a call back number.

I called twice and was told that there is no tier 2 officer available , i was asked wait for a call back from now till 14days but i am going to call again tommorow if it can be a bit faster or if i can see a nice customers service than will connect me faster to tier 2 officer

[dady12 12]

On 5/24/2021 at 2:57 PM, sweetadams said:

That is a pretty long time for a call back.... I know its been long since I spoke with USCIS customer rep, are you sure they put you in queue to speak with a tier 2 officer? It use to be pretty straight forward with a call back time ranging from 120 minutes to 480 minutes (my own maximum time). Although thing might have changed, when you call customer rep, ask to be transferred and the system will ask if you want to leave a call back number.

I have a called back from tier 2 officer and he told me that the Potomac service center that is processing it are responsible for the termination and until we hear from them the reason for the termination,we cant do more,so he send a request and he said it will take 30days ,i called again and customer rep said i have to write a letter to potomac to re open my case which i did 3days ago do u know anything else i can do?