Problem with paying immigrant fee on USCIS

[Salman94 1]

My family (5 members) recently received immigrant visa. Now, when I try to pay fees on USCIS immigrant fees portal, the A-Number and Case ID works fine for the 4 members but when I do it for my youngest brother, the portal gives an error: “ An unexpected error occurred”. I am attaching screenshot for reference.  
 

Solutions tried:

 

1: Created an account on USCIS and sent inquiry but no response. 
2: Called NVC: they told me to contact USCIS directly, this is not their domain

3: Called USCIS (+1 (800) 375-5283) but there is an AI bot that answers and solves nothing.

4: Emailed embassy but of no use

5: Tried searching internet but could not find any reasonable solution.

6: I tried different browsers (firefox, IE, Chrome) and different devices (iOS, Windows) but nothing works. 

 

Please help me resolve this. 
TIA

[Crazy Cat 41,802]

3.  Call USCIS and ask for "technical assistance" at each prompt.  It should connect you to a human.

[rostokko 0]

I'm seeing the same error - across all browsers; did this problem eventually solve for you? I would guess I'm just being impatient...

[Fatty_waseem 0]

having the same problem for my mother. did you get a solution to pay?? called uscis multiple times and they told me to call NVC. NVC not picking up calls.

[Chancy 6,241]

27 minutes ago, Fatty_waseem said:

called uscis multiple times and they told me to call NVC. NVC not picking up calls.

 

NVC has nothing to do with the immigrant fee.  Maybe the USCIS agent misunderstood that you were trying to pay for the immigrant visa (IV) fee, which is different from the immigrant fee.

 

Edited June 4, 2021 by Chancy
clarification

[Salman94 1]

I called the uscis helpline and they resloved the issue.

[zendia01 0]

Just want some confirmation.  I paid my immigration fee today but noticed when I got the confirmation email, its said Your payment was applied to the following case(s): IOE***********  It referenced a different number than my original USCIS receipt number, is this normal? thanks 

[Chancy 6,241]

7 hours ago, zendia01 said:

I paid my immigration fee today but noticed when I got the confirmation email, its said Your payment was applied to the following case(s): IOE***********  It referenced a different number than my original USCIS receipt number, is this normal?

 

Yes, normal.  If you mean the original receipt number for your petition, USCIS won't reuse that number because that case is already closed.  Green card production is a new case with USCIS, so immigrant fee payment would generate a new receipt number.

 

[zendia01 0]

8 hours ago, Chancy said:

 

Yes, normal.  If you mean the original receipt number for your petition, USCIS won't reuse that number because that case is already closed.  Green card production is a new case with USCIS, so immigrant fee payment would generate a new receipt number.

 

Thanks for the info, so helpful! 

[powerpuff 6,674]

Post was split off into its own thread and moved to the General Immigration forum section.

 

Old thread closed for comment.